Scammed out of £2,500 by someone impersonating Monzo
i was scammed out of £2,500 this week by someone impersonating monzo and wanted to see if anyone has experienced something similar and what the outcome was.
i received an unexpected call from someone claiming to work for monzo fraud. he already knew personal information about me including my name, email and home address. during the call he sent me emails containing what appeared to be genuine monzo case/reference information and also directed me to fscs information to convince me he was legitimate.
he told me there were fraudulent/pre-authorised payments on my account and that i needed to make payments to reverse/override them. i believed i was following instructions from monzo and made two payments through links he sent me using apple pay, totalling £2,500.
to be clear, i personally authorised the apple pay payments, but i did so because i had been deceived about their purpose and believed they were part of reversing the supposed fraudulent payments.
i realised shortly afterwards that it was a scam and reported it to monzo immediately while the payments were still pending. i’ve also reported it to report fraud and contacted the payment processor, and i’ve kept the emails, call records, whatsapp evidence, payment links and screenshots.
monzo’s fraud investigation is still ongoing.
i’m not looking to be told off here im just looking for other’s experiences in this situation