u/MaitreD2026

Hey y'all, I literally made a reddit account just to ask this question. I work at a restaurant attempting to get their first Michelin star as a Maitre'D. However, the owner does not give me the power to adjust standard seating dining times, so we usually have people with reservations wait for 30-40 minutes before I'm able to seat them(a 7pm reservation usually doesn't actually sit down until 730ish). Is this normal? I am new to the service industry so I'm not really sure. Thanks for any and all help.

I forgot to mention the reason I can't seat people early is because by 6pm we have a full restaurant, so anyone from 6-9 has this wait time, sorry for not being precise.