Broadband installation (Fiber) - Absolutely fuming
Moving from Virgin to Sky full Fiber (saving $$) - they are handling the move across (cancelation of virgin)
Thursday (13/8)
Installed however fault on line so needed engineer out.
Friday
Engineer comes out and fixes the issue. Text message arrives to mobile phone advising of this. Virgin Media Broadband dies... WTF? Ive not even been sent a router yet !
I call Sky who apologise and ship out a router.
Saturday
Router arrives whilst I am out with the family for the day- connect it all up - Green Slow Pulsing light on router. PWR/PON/LAN green solid lights on ONT
Reset router. power off and on etc etc ... nothing working.
Sunday
Call sky - they "run tests" cant get it working. Organise engineer for Tuesday.
Monday
Working from home I now have run out of Mobile Data and buy a bolt on.
Tuesday
Engineer Arrives early afternoon. Changes Fiber wall box (WHY?) does no port testing, Calls his support who say theres a problem and to hold... hold for 10 mins. line problem aparently fixed. Engineer says it must be the router and to call sky.
Call sky - on phone to 5 departments for 1 1/2+ hours 'testing' getting support, putting me through to another department to be told that ANOTHER Openreach engineer will be with me today (its now 3pm) before the end of the day to fix the line problem (is there one ? theres no errors on the ONT)
I call back Sky at 4.45pm who have NO RECORD of Openreach being called ! What the actual F... !!!! Have I just been lied to by a Sky customer service representative ?! I now need to wait till tommorow (Weds), nearly a week after initial installation for an "update"
Shocking SHODDY service... Appaling being pushed about from one team to the next with no-one having a clue it seems where the problem is.
AND the worse bit is that they thought it ok to process the Virgin Media SHUTDOWN even BEFORE the router was posted to me !
SKY - Whats going on !