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I recently sold a very expensive watch through eBay. It went through authentication and then arrived at the buyers address. Within a few hours of it arriving he had sent a picture of a "gap" in the watch - between two moving parts. This gap was clearly pictured in the ad, and is only visible when the moving part (the reversing watch face) is moved.
He is demanding it is faulty despite photos clearly displaying what he is determined is a fault, but it's just a part of the watch.
I already gave him a £700 discount when buying the watch as we negotiated a deal through the offers system. He is now asking for me to send him another £700 so he can get this "non fault" repaired. I have refused.
He has now opened a case.
Unsure what to do - I gathered that eBay authentication also checks for faults so I should be covered on that front? But apparently the whole system is very unpredictable and can really rule in anyones favour?
It's not faulty. And what he is describing as a fault is clearly pictured and is just a part of the watch. Is it worth just refunding him? Or should I hold out?
Photo with the arrows is his, photos without is a screenshot of one of the many original pictures i took on the advert.
Received an email saying the case is now on hold "We have placed the case on hold to allow additional time for us to review the entire case. No additional action is needed from you at this time."
I'm very worried
Many thanks in advance