Verizon Home Internet question
If an existing 5G Home Internet gateway service was to a new address (same state, few miles apart) is there a way to see the historical service address? Or move order history in My Verizon? My account currently shows an older ASK-NCQ1338FA gateway associated with a former address & a newer ARC-XCI55AX associated with my current address before the newer line was activated.
Customer service hasn't been able to help or give me a clear answer... Is there some specific department or acct history record I should ask Verizon for? Moved twice in a very short period, May 2026 Moved from town G to town L & hooked up my equipment no problem, then had to move again Sept 2026 to town F & Verizon said I had to have new equipment which was/is confusing because my both my gateway & extender from town G work here. They send me another gateway which ultimately Verizon is now charging me for 2 separate Home Internet on my account.
1.Gateway & Extender service 5G Home Plus up to 300Mbps, typical download 85-250 Mbps, Data Higher speed 5G Home service, WiFi router+whole home WiFi included $45/month
Move for the 2nd time & Verizon switches me too
- Home Internet Lite Extra, up to 25 Mbps, typical download 10-25Mbps for the first 200GB then reduced speeds & after 200GB up to 10Mbps remainder of billing cycle ,Router included Whole Home WiFi/extender benefit $55/month
Thanks in advance!!