Amazon Music Pricing
Hey everybody. I just had the most upsetting discussion with Amazon. Let me give you context: As I was closing my Amazon Music in my car, it offered to save me 2 months by allowing an annual membership. It was $119. I wasn't sure if that was really what I was paying, so I opted to check and do an annual membership at a later time. They have been charging me $11.99 per month. I asked on Amazon website how much the subscription was. It told me prime members pay $10.99 and the yearly fee was $109.
I called customer service and said I was being overcharged and wanted my money back and to implement the $109 for a yearly subscription. They said it was $11.99 for prime members, I said no. They asked me to screen shot it. I had to hang up and find it again, which I did. I called back and started all over, then sent the screenshot. They say they can see the page. I proved it, yet they will NOT honor what is on website. Not for the monthly, not for the yearly. It is POSTED to the website.
Supposedly, they let me speak to a supervisor who would NOT honor what is on the website right then. They say they can see it, too. But.they.will.NOT. HONOR. what. is. CLEARLY. on. the. WEBSITE. I asked for a supervisors supervisor, same response.
This is now a matter of principal to me. I can prove the pricing and when. I am sure because Amazon is barely getting by that this dollar per month is a hill they want to die on. I am a retired widow, I don't think Amazon's stance is fair. I have NEVER had a big company not honor clearly marked pricing. Please, let me know what you think.