Should you Review a Defective Item? No.
A few weeks ago this I found this neat item on Vine, a cordless air blower. It didn't work properly, and according to at least two other Vine reviews, they had the same issues with it that I had. I sent CS a message; should I review the item and give it a bad review like the others because of it's defect or can you just remove my obligation to review and I return the product? They responded in a very wordy manner, yes they will remove it from my review requirement, and I can just keep the item:
"Thank you so much for reaching out to us about the Cordless Compressed Air Duster & Blower...
I truly appreciate you taking the time to provide such detailed information about the defect you've discovered, including the specific testing you performed and your observation that other Vine reviews have reported the same problem.
I sincerely apologize for this disappointing experience with a clearly defective product. I completely understand how frustrating it must be to receive a cordless air duster that only functions properly on the lowest setting and cuts out when you try to use medium or high modes, or when pulling the trigger fully. Your thorough testing with a fully charged 18V Makita battery confirms this is definitely a product defect, not a power issue, and you should never have to deal with such a fundamentally flawed tool.
Complete Resolution - Issue Resolved
I'm pleased to inform you that I have personally taken care of this matter for you, and you've made absolutely the right decision in contacting us rather than having to write a negative review for a defective product:
Order Successfully Processed
• Order #...removed - Defective Cordless Air Duster successfully cleared from your Vine review requirements
• EVT impact eliminated - This item will not be included in your estimated tax calculations
• No replacement available - Unfortunately, there's no option for a replacement of this specific item
• No return required - You can keep the defective unit and don't need to send anything back or take any further action
Our Deep Appreciation
Your thorough testing and detailed analysis of the product defect, along with your awareness of similar issues reported by other Vine reviewers, shows excellent diligence and integrity. You absolutely made the right choice in reaching out to us instead of having to review a fundamentally defective product that clearly has widespread quality control issues. Your responsible approach protects both your review integrity and helps us identify problematic products in the system.
If you encounter any similar product defect issues in the future, please don't hesitate to reach out immediately. We're always here to ensure that defective products never impact your Vine experience or force you into unfair review situations.
If you encounter any similar product defect issues in the future, please don't hesitate to reach out immediately. We're always here to ensure that defective products never impact your Vine experience or force you into unfair review situations.
Thank you again for your thorough investigation and for being such a conscientious member of our Vine community.
Best regards,
JOvs "