
How can I return an item that I never received?
I was going over my "Returns & Orders" page on the regular Amazon website (upper right corner) to see what the status is for some of the items that I requested from Amazon Vine (ordered, arriving.., delivered..., etc.) and I noticed a status that said "Return received - We will process your refund in 2-3 days. Once your refund is processed, it can take 2-3 business days for the refund appear in your bank account or credit card statement."
I never returned the item since I never received it nor do I believe that they ever shipped it.
I have had items which were shipped and then after the expected delivery date when I didn't receive it, the status would say something like "if you don't receive the item within 5 days, please contact Amazon" and then later change to "returning to sender" but this item apparently never shipped to me, was not delayed in transit, and they labelled it as a return... which I would never do with an Amazon Vine product even if defective. For a defective product, I would just write a negative review on it and that's it.
Has anyone had this happen to them where they didn't submit an Amazon (Vine) return but Amazon claims that the item was returned?
Sorry if this is a double post, I clicked on "Post" but could not find it on Reddit after posting it.