[GB] to HK - Revolut have lost 10k
I first made a transfer of £10,000 from my Revolut account to my Hong Kong HSBC account in early April.
I paid for the Ultra subscription of Revolut to avoid issues and easy international transfers but then I got screwed by them. It was somehow 'rejected', despite not being received by HSBC AT ALL. AND having a supposed transaction confirmation from Revolut. Cut to 21st May and I have been calling, messaging, emailing agents from Revolut who all have the same answer:
'The money has been sent. Please check with the beneficiary account.'
I have heard multiple different things: 'it's with the processors. wait 2 days' 'we definitely don't have it. talk to HSBC again.' 'ok fine, we'll talk to HSBC' 'HSBC have said they haven't received it' 'we have definitely sent it. here is the confirmation.' 'ok fine, send us proof that they don't have it' (sends formal response from HSBC) 'ok, we'll try and recall it but we have no idea how long that will take'.
It doesn't seem to matter that I have a complaint filed. Or, that I am attempting EVERY DAY to get this money back. The response is either 'wait' or 'we don't have it'.
Does anyone know what I can do? I have to wait the full eight weeks for a formal response before I can go to the Financial Ombudsman Services. But it's just too long.
This money is incredibly important. My landlord has filed legal action because Revolut have somehow 'lost' this money.