Hey Reddit, I’m Matt Lombardo, IT Strategy & Community Lead at Rippling
Hey Reddit, I’m Matt Lombardo. I work on the IT team at Rippling, focused on strategy and community.
I’ve been in IT for more than 20 years, mostly through the MSP and SaaS world. I started where a lot of IT people start, service and support, then moved into systems engineering, IT operations, and eventually technical services leadership at an MSP. That meant overseeing service desk, professional services, and a handful of teams responsible for keeping customers running.
Over the years, I’ve worked across most of the IT stack. Microsoft, Google, identity, MDM, RMM, cloud, on-prem, security, networking. All the fun stuff, and all the stuff that somehow breaks right before everyone needs it.
This is my second time at Rippling. I was previously the Manager of Product Specialists for IT, so coming back has felt a little like returning home, just with a new angle on the work.
What I’ve always loved about IT is that it sits right at the intersection of problem-solving, process, and people. The best work happens when the tools make life easier for the teams using them every day.
I’m here to introduce myself and answer questions about
- how IT has changed over the last two decades
- what makes IT more strategic inside a company
- AI and workplace technology
- building internal communities people actually use
- tool adoption, operations, and employee experience
- lessons learned from working across IT, strategy, and community
Outside of work, I’m a husband, a dad, and a lifelong Star Wars fan. I do have prequel opinions, but I’ll try not to lead with them.
Glad to be here.