r/rippling

We spent a significant amount of time with the sales team before signing with Rippling in February to validate our use case and ensure the platform aligned with our operational needs.

One of the most important parts of the deal was how billing would work for substitute and occasional staff.

Because we’re a school, we need to maintain a large roster of substitute employees to ensure classrooms are always covered in case of teacher absence and leave. However, many of these staff members may only work a handful of days throughout the year.

Before signing, we specifically raised concerns about being charged full per-employee fees for inactive or rarely used substitute staff. The sales team confirmed in writing that billing for several modules would be usage-based above our committed seat count, including:

• Payroll: billed only for employees who receive pay during the billing period
• Time & Attendance: billed only for employees who submit timesheets during the billing period
• Scheduling: billed only for employees actively being scheduled
• Benefits Management: billed only for employees enrolled in or eligible for benefits
• Performance Management: billed only for employees assigned to performance management

This structure was essential to making the platform financially viable for our organization, as it ensured we would not overpay for users added to the modules who were not actively working.

Fast forward several months: implementation for several modules are almost complete, and onboarding and migration work has been done. Then our invoice arrives and the billing does not match what was confirmed during the sales process.

When I reached out to our account manager, I was told the sales team was incorrect, that Rippling does not actually support this billing model, and that they cannot honor what was previously confirmed in writing.

At this stage, after months of implementation effort, being told “sales made a mistake” is not a reasonable resolution. We are not asking for anything beyond what was confirmed to us before signing. We simply want Rippling to stand behind the commitments made during the sales process and correct the billing model to reflect what was agreed upon.

On April 13, I joined a new job where they use Rippling to handle all the payments and other stuff. They guided me on how to set up everything, but now the problem is that it has already been a month since I joined this new job and I didn't receive no payment, now when I checked Rippling again says my next pay day will be on the 29 of May. Will it consider all the previous month I worked? or did I work 1 month free essentially?

Attended a Rippling webinar twice because the first attempt had technical issues and was rescheduled. I was one of the first attendees in both sessions.

The promo email said:
“First 50 attendees get a Sonos speaker. Terms apply.”

After the webinar, I got a call to schedule a demo. I mentioned that I had already demoed Rippling previously and asked about the speaker promo. The rep told me they could do a DoorDash gift card instead.

Am I misunderstanding the promotion, or does this feel like a bait and switch to anyone else?

Genuinely asking before I push the issue further.
u/rippling can you help?

https://preview.redd.it/h6z57wjegx1h1.png?width=363&format=png&auto=webp&s=9fe4461a629a2b920160c745c85c30a2278fdaed

If anyone is considering Rippling for HR/payroll/IT management, do yourself a favor and dig deep before signing anything.

The sales process makes it sound like a polished, seamless all-in-one platform. The reality has been constant glitches, broken workflows, and endless support tickets. Features that were positioned as “easy” or “fully integrated” often require manual workarounds or simply don’t function reliably in real-world use.

What’s been even more frustrating is the implementation experience. There seemed to be very little structure, ownership, or quality control during setup. Critical workflows and configurations were either overlooked, rushed, or implemented incorrectly, which led to months of cleanup and changes after going live. Instead of launching with confidence, it felt like the real implementation only started after deployment. Testing and verification were non existent.

The amount of internal time required to stabilize the platform has been far beyond expectations. At some point it starts to feel like you’re adapting your business to the software instead of the software helping your business.

Maybe it works for smaller organizations with very basic requirements, but for any company with operational complexity, proceed with extreme caution.

In the end of the year pay run in December 2025 I noticed two employees had more hours on their paychecks than everyone else. Maybe 10-15 hours. I caught it, edited, sent a message to Rippling support.

This has happened two more times in 2026, both for someone who is on unpaid leave, so they are working 0 hours. I flagged both times and heard the same "we're working on a long-term fix"...but it's payroll...this is Rippling's bread and butter, I would assume? This person is on unpaid leave until the end of the year and I feel like I have to check every payroll now, even though everyone is salaried so it should be automated and fine.

Anyone else experiencing this?

I have spent probably hours going through support documentation and it keeps pointing me to things about how to change account managers internally on my own org, but I just want a different account manager *at rippling.* Very simple questions take days and days and days to get a response - so much so that I've had to go back to my implementation manager to get things taken care of. The only time I hear from him is automated messages trying to upgrade me on stuff. Which I would actually probably *do* if I had a handle on even the beginning implementation. For example I upgraded to compliance services and was still getting directed to do certain duties that I was struggling with and when I finally found the support article on it it mentioned that that was part of what I'd already bought and my account manager did not seem to know that?

We've only been on it for about a month and a half and the account manager is the only part that does not work for me. I suppose he's nice enough but I'm just not getting the support I need. If account manager at Rippling literally just means the person to sell you upgrades then I suppose so be it but I did think it was somebody to help you literally with your account, which of course at times could very well mean and upgrade, but how can you recommend upgrades if you don't actually know anything about your customer?

My company is considering Ripping to replace our current system. I am starting to have doubts on what Rippling is promising to deliver. Firstly, they reached out to our team with a verbal offer of a gift card after our first demo. We had more than 3 demos and the agent is not responding anymore. Secondly, I’ve been seeing posts about how the demos are too good to be true and when the implementation happens, we are on our own. I know all systems have its own flaws but the demos have been good so far. Hesitant to move away from our current provider which works but not perfect. Happy to hear feedback from current users. Thank you