r/rippling

Hi everyone,

My company sent a survey claiming it is anynomous. Rippling itself also claims on the survey that my responses are confidential and that my name/email is not available to survey admins.

The email that we got has a unique invite link that saves the progress of the survey (even if you open it in an incognito window the progress is saved), so the system can definitely track users. Now, this might be needed to generate correct metrics. But, I wanted to ask if there's an admin here that has done a survey:

1. Is there really no way from the platform for an admin to connect a survey to the user?

2. If there isn't, what kind of metrics are available? If Rippling has metrics on everything like the department, position, tenure, etc. it could be pretty easy to identify the person even in companies with 100-1000 workers.

I'm not asking about cases where people give away who they are based on their answers, that's another topic.

I work for a nonprofit and we are attempting to configure our payroll in Rippling have timesheets be recorded after the pay period to comply with grant agreements that require actual time be recorded. Rippling support has been a little back and forth on whether this is possible and the potential for a workaround.

I am wondering if anyone else has run into this? Our goal is for everyone to be paid and then to record their timesheet to demonstrate which jobs their hours correspond to. Thanks!

Hey all I’m a Super Admin on our Rippling account and I can’t find the “Add New Profile” button anywhere. I’ve checked the usual spots.

Anyone else run into this? Did something change recently, or is this a permissions glitch even for Super Admins? Would appreciate any pointers before I open a support ticket.

Posting this at 11:18 PM 8/17, so if anyone’s up and has run into the same thing, let me know!

https://preview.redd.it/dwcmdtqkryjh1.png?width=2293&format=png&auto=webp&s=cac3362c57d27bc85864ba6911b7d32e7b9dd506

Hi everyone, does Rippling generate a payroll accrual journal entry natively, or has anyone built a custom report to handle payroll accruals? Curious how others are managing this since I haven’t found a built-in option.

Hey Reddit, I’m Matt Lombardo. I work on the IT team at Rippling, focused on strategy and community.

I’ve been in IT for more than 20 years, mostly through the MSP and SaaS world. I started where a lot of IT people start, service and support, then moved into systems engineering, IT operations, and eventually technical services leadership at an MSP. That meant overseeing service desk, professional services, and a handful of teams responsible for keeping customers running.

Over the years, I’ve worked across most of the IT stack. Microsoft, Google, identity, MDM, RMM, cloud, on-prem, security, networking. All the fun stuff, and all the stuff that somehow breaks right before everyone needs it.

This is my second time at Rippling. I was previously the Manager of Product Specialists for IT, so coming back has felt a little like returning home, just with a new angle on the work.

What I’ve always loved about IT is that it sits right at the intersection of problem-solving, process, and people. The best work happens when the tools make life easier for the teams using them every day.

I’m here to introduce myself and answer questions about

• how IT has changed over the last two decades
• what makes IT more strategic inside a company
• AI and workplace technology
• building internal communities people actually use
• tool adoption, operations, and employee experience
• lessons learned from working across IT, strategy, and community

Outside of work, I’m a husband, a dad, and a lifelong Star Wars fan. I do have prequel opinions, but I’ll try not to lead with them.

Glad to be here.

How's the conversion of summer interns this year m

Wanted to share some feedback in case it's useful, and in case others have run into the same thing.

We have a business-critical integration (Time API) that's central to how our company operates. When we hit an issue, we opened a ticket and that ticket ended up spawning a second one to isolate part of the problem. That's reasonable in principle, but nobody told us it happened, so for a while we were responding on one case that had actually been handled under a separate case we didn't know existed. It created a lot of avoidable confusion.

The bigger pattern is ticket continuity. Over the course of this one issue, we've worked with four different support people. Each time a new person picks it up, a new thread gets created, they reply only to me (despite my team needing to be looped into this issue to solve it), and the prior context doesn't carry over. So I've ended up manually copy-pasting the full history each time just so my engineers have something to work from. When an issue is time-sensitive and business-critical, that overhead adds up fast.

I understand support is a hard thing to run, and it's likely that no single person owns a ticket end-to-end, but that seems to be the root of it. Without clear ownership, each handoff starts over from zero and the critical people get dropped. Especially when Rippling uses Salesforce to manage this, it just screams of a bad implementation and management.

The product itself is great when it's working. My ask is simple: better thread continuity and clearer ownership when a ticket changes hands, so customers aren't the ones holding the context together.

Has anyone else run into the thread-continuity issue? Curious whether this is common or specific to our setup.

Has anyone integrated rippling to ramp for information syncing? New users and department integration? Can we do this without the subscription?

Hello folks, we are in the process of implementing Rippling for our very small non-profit. We are stuck on trying to get our domain verified. Our IT folks uploaded the verification code over a week ago, but it still fails verification. Our implementation partner is at a loss, and we can't go much further without getting this resolved. Suggestions for resolution, or adequate sacrifice to burn on the altar? Thanks!