u/Mean-Tax-1205

I decided to try out a different Publix today than the one I've been shopping at every single day for the last two years.

At my usual Publix, if I'm looking at the app, I am always able to get the batches.

At this new Publix, I've been staring at the screen all day. Two decent batches popped up so far that I wasn't able to accept in time. Makes me wonder if the shopper at this store is using a bot because I'm very fast.

I had 3/4 bars of signal when I missed these batches and my phone was overheating and lagging a little so that's another possibility why. However, at my usual store this doesn't stop me from getting them (my phone is always overheating lol). I have 100 5 stars, shopping quality bar is all the way good (even though I have two damaged items and one unrequested refund), and shopping efficiency is at 64s currently.

I want to know the batches that came through even if I put my phone down for 2 minutes… I have an iPhone, does this happen on androids too?

Like don’t make my phone ding, then when I go to look there’s nothing. At least leave my notification screen alone.

😡

Finally was able to deliver the batch I was on, every store near me is lit up but I haven’t seen a single batch show up. I know there should be available ones.

Okay so I might’ve been the only one confused about this lol😭 Every time I’d do a shop-only order at Publix, if the customer ordered a deli sub, I would see it in the items before starting, but then once I started shopping, it just disappears from the list. And after I finish the order, I can go back and see the sub WAS in the original order… so I was like oh cool, the Instacart app is just broken and not telling us to grab subs.

ANYWAY turns out customer service handles the subs and gives them to the customer at pickup.

This literally just clicked for me today so I went to customer service and asked to confirm and yup, the shopper doesn’t need to pick up the subs, they do. 👍🏼👍🏼👍🏼 I’m guessing because if it’s a hot sub it needs to stay under the warmer. 🤓