DO NOT RENT WITH FARNAM REALTY GROUP
Just wanted to share my experience in case anyone is apartment hunting in New Haven.
I reached out about a unit through Farnam Realty and initially discussed an offer below asking. Within about 5 minutes, I called back and stated we were ready to move forward at full asking price after my previous offer was denied. I have call logs showing multiple conversations throughout the day.
Later, I was told the company accepted another tenant because apparently my full-price offer was never communicated in time due to internal communication issues between agents. Then instead of a professional apology, I received this response from management:
“In life there will always be dissapointments- but thankfully enough- New Haven is a city wth a plethoral of apartments and there are always other options.
59 Clark would be a good option also.
And the moral of the story is - first come first served- that is the real estate business.
Have a great night.”
— Carol M. Horsford
The issue isn’t that someone else got the apartment. That happens. The issue is poor communication, disorganization between agents, and the dismissive attitude afterward.
Just something to keep in mind if you’re considering working with them.