Abusing Cloudflare Trust & Safety - False report takes down website for over 24 hours!
I am running a React + Vite website on workers for an open source project. Unfortunately some haters created a false report which took down my website instantly.
Spent over 24 hours with support trying to figure out what's wrong, until they told me about this report which I found in my Spam folder.
Website: https://mkpool.com/
Protect: https://github.com/Mecanik/mkpool
Purpose: show information, statistics, blog posts.
Why this is extremely concerning
I am running legitimate businesses on several other Cloudflare accounts, fully integrated with Workers, D1, etc. If a false report can take down your website like this, that means your business can be interrupted "just like that", without a reason and without a fast response.
I cannot imagine having one of my businesses down for 24+ hours, especially those with SaaS.
Why am I extremely upset
I've been supporting Cloudflare and it's users for years, with dozens of articles, software and advertising. Personal, Business and even Enterprise users reached out for assistance with many different requests.
If I am being thrown in the gutter "just like that", it means I am of no value to the company, which is very, very sad.
What happens now
Right now I am just waiting on "Cloudflare Trust & Safety" to answer my email and hopefully restore my website. Nothing else I can do, just wait.
I am also seriously re-evaluating every business and project I am hosting on Cloudflare entirely because of this situation. It's extremely concerning and alarms should be raised for anyone relying on Cloudflare entirely.
Thanks