Managing cleaners is becoming harder than managing guests
I own a 16-room studio-style hotel property in Noida with large rooms, rooftop lounge seating, and a rooftop 3BHK setup. The property itself is actually very good, but the biggest issue I’m facing is staffing, especially housekeeping and cleaning staff.
Almost everyone I hire comes through references, but I still face major problems with cleanliness standards, accountability, alcohol issues, discipline, and overall trustworthiness. I genuinely struggle to trust unknown staff around the property and guests.
The bigger issue is that many workers simply do not understand what proper hospitality-level cleanliness means. Daily supervision becomes exhausting and mentally draining.
I wanted to ask fellow hotel owners or hospitality operators:
• How are you finding reliable housekeeping staff?
• Do you outsource cleaning or keep in-house staff?
• How do you train staff who have never worked in professional hospitality?
• Any systems, SOPs, incentives, agencies, or hiring methods that actually work?
• How do you deal with trust and monitoring issues without micromanaging everything?
Would really appreciate advice from people who have actually operated hotels, guest houses, serviced apartments, or Airbnb-style properties.