r/hotels

Hey all,

booking for my first ever international trip... Its for 5 people. Expedia says I can have a room for 5 with 2 double beds and what not, however when I go directly to the hotels website, it says that the hotel does not allow 5/room.

lets say i book thru expedia what would happen?? also the check in time is 4pm and we do not get there till 8pm what happens then??

please let me know :)

I'm acquiring a portfolio of properties, one of which is a former motel - great location, terrible condition. We are considering redevelopment as a luxury staycation and spa. It is in a tourist destination.

I've traveled a ton and have my own list of noteworthy attributes (honeycomb on the breakfast buffet) but I'd love to hear more!

It's a low-rise property with Mountain views, halfway between major cities and primary destinations. Local ski resorts, no airport.

It would also be great to hear from facility operators if you have any 'best practices ' above the normal that could be included in the renovation.

thanks in advance!

So my train got delayed this Saturday and I had 4 freaking hours to kill 😭

I was NOT about to sit at the station for that long or spend the whole time pretending to work at a coffee shop. I’d seen people mention hourly/day-use hotels before, but honestly, I always thought they sounded a little sketchy lol.

But I was desperate, so I figured, why not give it a shot?

Booked a room for around 3 hours in the afternoon. I was lowkey awkward walking up to the front desk because I had no luggage and thought they’d be like 👀 “Why is this person here?” 😂

But nope. The guy checked me in like it was completely normal. Didn’t even care.

And honestly? The room was actually clean. Like, genuinely clean. No weird smell, no “leftover room” vibes. I showered, took a nap, redid my makeup, watched YouTube for a bit, and just chilled. It was actually kinda nice.

The only annoying thing was that the app wasn’t super clear about the exact checkout time, so I called the front desk to double-check. They were totally chill about it.

And the math actually made sense. I probably would’ve spent almost the same amount on food and drinks just to sit somewhere for 3 hours. So why not get an actual bed, a shower, and some privacy instead?

Not gonna lie, I went in thinking, “This is probably gonna be weird,” and left thinking, “Okay... I might actually do this again.” 😂

I’m trying to gauge whether this is normal and if I should be uncomfortable about it. I’m staying at a hotel with my husband. At 1 PM this afternoon I was alone in the room and decided to change my pants. I was standing in the main open area of the hotel room and the curtains were about half open. I know this is a stupid place to change my pants, but since I’m on the second floor and I was standing at a considerable distance from the window, I thought it was unlikely that anyone would be able to see me. About two seconds after I had put the new pair of pants on, I saw a man standing on the roof outside my window, removing the screen. He made eye contact with me and then walked away.

I immediately felt really uncomfortable and annoyed that the hotel didn’t give me any heads up that this would be happening so that I could have closed the curtains or just changed in the bathroom. I did end up closing the curtains and he came back and removed the other window screen and then put them both back on. I don’t expect him to show up again, but I won’t open the curtains again since I now know that he will be directly outside the window able to see everything inside the room. Am I correct that the hotel should have notified me of the maintenance being done today or is this just something that you have to expect?

I want to preface this with I know you get what you pay for and I know where I booked. To be quite frank I’ve already accepted the fact that I’m probably not going to get this money back; but I figured before I completely move on I would post here and see if anybody can help me come up with a workable solution.

Two months ago I booked a room at a Motel 6 for two nights. This is tearing your string of similar bookings at other Motel 6 properties in the same city. Should be Frank. I was down on a look with nowhere else to stay and so was forced to go with the cheapest room possible I have a dog and pet stay free there so it was the most consistent option and say what you want, but there are worse hotels.

The day of the booking i show up and for reasons outside of anybody’s control i did not go through with the stay, renovations currently underway meant that there was no wifi available, as I booked a room expecting to have wifi access and needed it for work, the desk agent agreed that it was best to cancel it and since it was no fault of my own they took care of this for me. It is important to know that the front desk canceled it not me and they told me (and I’ve stayed enough Motel 6 locations to know that this is usually the case) that to get the refund for the room I would need to contact support.

In between then and now I have called support at least 10 times, they tell me that it does show on their end as cancelled by the property but I would have to speak to the office about the refund. I have gone into the office and called support with the manager standing in front of me, support told the manager that they would need to receive an email stating that yes they were the ones against the reservation and not me and that they never received the money from the booking in the first place because I never checked in and followed through with it, after which they could put the refund through. I stood there and watched as the manager sent this email. Multiple times by multiple support people during these calls I was told that the refund would be in my bank in 2 to 4 business days and I hung up the phone truly believing that it was in process only to call back and seemingly be right back at square one. Even if it were me canceling the reservation, and thus subject to the policy posted online, I should be only penalized the first night of the day and due back one nights charges. I’ve also filed a charge bag request for my bank, though I am not sure I did so correctly because despite being book-ended by other charges for motel 6 stays at other properties that were not in question and my stating that I was requesting a charge back due to not being given a refund I was promised. (and even more to the point another charge at a different Motel 6 later that day when I went to another property, which I was not calling into question) I don’t have a history of chargebacks in my bank and this is the only one I’ve ever filed. If anybody’s wondering why I was switching properties like I was there multiple in the string pretty much every other exit where I live, and the rates can very wildly from one night to the next and so to save as much money as possible it was cheaper to go from location to location to get the cheapest rate. Also, I freelance/do gig work and as I said things were particularly rough during this period and I was having to rely on money coming in day to day not even week to week. At minimum, and per their policy, I am owed at least one of the two nights and that’s if I concede that the cancellation was my fault which I do not. But all I get report is I need to talk to the property and all the property tells me if they never received the money so there’s nothing for them to refund. The front desk also refuses to tell me when I may be able to come in and speak to a manager and I just have to get lucky and happen to stop by when she is there, which is rare. It is only happened once and that was when the email was sent while I was standing there, and so I had a reasonable expectation that it was taken care of at that point. If you have any questions that I may not have covered, it would help figuring this out. Feel free to ask once again I’m at a loss as to how to get this resolved because repeatedly at every turn every time I try it seems like it’s going to be and then I wait a week only to never see the refund hit my account and try again. Thanks for any help you may be able to provide.

I’m a 28 year old hospitality professional with 3+ years of experience in both F&B and Front Office. Most recently I was Guest Relations Officer and before that I was an Assistant Manager for a restaurant in London.

CONTEXT:

Hi Since I’ve returned from UK in February earlier this year, I’ve applied to jobs in several countries including India. Here’s what’s happened so far.

India🇮🇳 : Hiring Managers presume I’m a liability and will ask for more salary. Experience mismatch apparently since I have no Indian hospitality experience which is understandable. Over 300 tailored applications.

GCC ( 🇦🇪, 🇶🇦, 🇸🇦) : Hiring is noticeably selective and slow with preference to candidates already present or prior GCC experience). I had only 2 interviews in 3 months of over 500 tailored applications.

Portugal 🇵🇹 & Malta 🇲🇹: I had real traction here around 6-7 interviews in 400+ tailored applications. All of those had great feedback but the realistic timeline to get a work visa takes around 3-4 months so none of them were willing to wait that long.

⚠️Current Situation: I have 3 pending student loans around INR 2,80,000 ( $3000) and the loan company Avanse has filed a legal complaint against me for my failure to repay even after thousands of restructuring or pause requests from me. I have a legal hearing at the end of this month.

Question is , Is it my CV or is it just that my experience has been awful? I have great communication skills and all round hospitality skillset yet I’ve been unemployed over 5 months with tailored applications.

Currrently staying at a Hotel in Austria. Drinks are All Inclusive. Still we have to sign a bill everytime we have (served) drinks at the table, during dinner for example.

It will list the drinks and amount we had. Each listed with an actual price for the items with a "Total" sum of 0€ to be paid.

I guess it is done to have control about how much the guests consume to be able to manage the All Inclusive prices. And/or local regulations?

Not an issue for me, it's just a quick signature.

But, almost every day the bill has drinks we did not order/consume. They put tap water (3.7€ / L) on it that is on the table at dinner (did not order), shots we did not order/consume or the amount of drinks we actually had is higher as consumed (3-4 Cokes were we had only 1). Just some examples. Always more, they never miss drinks or put less on the bill than we had.

As for totally wrong stuff (4 Ramazzotti for our family with 2 kids) I did not sign it and told the waiter it was wrong. I do not care too much about the other minor "mistakes"(?), as it is still 0€ for me.

But I am wondering if it might be by intention. Does the Hotel have any advantage to "sell" more drinks as they really did?

It is not the waiter pushing us to consume (like if they would get more money when they serve more drinks).

Is it some kind of Tax thing?

I would think the Hotel has a better balance when they serve fewer drinks in this All Inclusive situation.

Thanks for any insight.

Got a call this morning from a guest who was absolutely livid. He's checking out and sees a $28 club sandwich and two glasses of Chardonnay on his bill that he swears he never ordered.

my first thought is, great, another system glitch or a server punching in the wrong room number. so I go back through the checks. Nope, the order was called in from his room's phone, Room 305, plain as day. The server who took it up remembers it clearly. So I go talk to the guest again, very politely, and show him the timestamped order. He looks at it, and then it dawns on him. "Oh," he says, "my colleague from room 307 was in my room yesterday afternoon for a meeting. He must have ordered it."

I ask if his colleague can cover the bill. And then the punchline: his colleague checked out at 5 AM this morning to catch a flight.

The guy in 305 flat-out refuses to pay for it. Says it wasn't him, and he's not responsible for his colleague's lunch. We went back and forth, but in the end, with him threatening a chargeback on his entire stay and a nasty review, what could I do? I had to comp the meal.

its not the $40 that's killing me. It's the sheer stupidity of the situation and the time wasted. This is the third time in six months something like this has happened. The "charge it to the room" system is built on an honor system that guests are all too happy to exploit.

so today was the final straw. I spent the afternoon putting new little acrylic stands in every room. Each one has a QR code to our online room service menu (we use menuforma for it). From now on, you want food? You scan the code, you order with your phone, and you pay with your own damn credit card right then and there.

We'll probably get some pushback from older guests who miss the old way, but I'm done eating the cost for other people's friends.

I'm visiting a city for a work trip and wonder what will truly be welcome if I leave it. I have sealed chips from company lunches, but what about these:

1. Cookies (sealed with stickers) from Potbelly.

2. Boxed wine

3. Takeout extras - unopened, but in individual containers - sides and condiments

4. Half eaten food

For some context, I’m booking a room directly through the hotel’s website and have been communicating with the hotel via their reservation email. They’re asking me to sign a credit card authorization form and send photos of my ID and my credit card (both front and back).

From what I understand, CC authorization forms are generally used when you’re booking for someone else and the cardholder won’t be the guest checking in. In my case, I’m booking for myself and will be using the same card that’s in my name.

Is this normal hotel procedure? Should I be concerned about sending photos of my ID and credit card, or is there a safer/alternative way to verify the card?
Would appreciate any advice, especially from hotel employees. Thanks!

Just curious if someone else had similar experiences. I booked a hotel room in Berlin, Germany on rather short notice in June. 3 nights for about $1000 total, through hotwire. Was supposed to be a 4-star property and have air condition. Got there, the place is a dump and the A/C is broken. The hotel was surprisingly accommodating though and agreed to a partial refund for the first night and full refund for the remaining two. I have that in writing in a Whatsapp chat, as thats how the hotel support team communicated.

When we get home, 3 weeks go by and the refund doesn't show up. When I contact hotwire, they say they know of nothing and they wont refund anything.

So I do a chargeback through my credit card. Now another 2 months later, they keep fighting this. They have seen the printout from the hotel where they confirm this commitment and their stance is that it was a non-refundable booking, so they are not refunding.

We are now at the arbitration stage with VISA. It just seems ludicrous that even with all that documentation they are fighting this tooth and nail. Definitely the last time I will be using hotwire.

Recently stayed at Jaguarundi lodge in Monteverde CR. On the second night, we got a huge infestation of these jumping beetles that swarmed our belongings and our luggage (I think they’re attracted to human scent). We immediately asked the front desk to be relocated. They moved us into a room down the hall but this room was infested too. We asked to be moved out of the jungle portion to their sister hotel down the street, which belonged to the property. They told us we needed to pay for the upgrade. The GM wasn’t on site and wouldn’t be until tomorrow morning. We had prepaid tours that morning. I booked through hotels.com and they said I would need to take it up with the property for a refund. It was 11 pm local time and the only closest hotel was Belmar, running $450/night. Paid out of pocket. The GM of Jaguarundi said only partial refund for the days that weren’t used despite asking for a full refund. Would you accept this? What can hotels.com do to help? We went over budget by $300 and cleaning our clothes at 11 pm after a long day was tiring.

Hi all, just wanted some advice. I booked a choice hotel this morning as I’m on a two day spontaneous trip in a different state. My bf and I were checking the bed for bugs per usual and as we lifted up the mattress we found a bag from a nearby weed shop. I thought it was just edibles or something else mild so I opened it to check and there was a weight scale covered with white powder.
Got a bad feeling so I closed it, grabbed with a hand towel (I now feel terrible because my finger prints are definitely on it now 😭) and gave it to the hotel manager who gave us another room. This room is honestly mustier/worst condition than the first but I didn’t want to utilize the previous room for obvious reasons.
Both my bf and I don’t feel great about the situation and I’m wondering if it’s worth reporting this online to at least get a discount or something? I don’t really have an alternative place to go to as this location was best suited for our plans.

I booked a hotel from Priceline that looked amazing and when I showed up, it was literally inhabitable full of methods everywhere so I canceled my reservation with the hotel immediately and now I am trying to get my refund through Priceline please anybody with any advice would be highly appreciated

I recently got allotted a new hostel since it’s the start of my 3rd year. I was smoking a cigarette in my room when some people knocked on my door. I suddenly turned on the fan, hid the half-smoked cigarette outside my window, and opened the door.

They had come to my room to check its condition. They were 30+ years old and wearing formal shirts and pants. They were neither clerks nor wardens. They smelled the room and checked it properly. My window was half-open, so one of them peeked through it and saw my half-smoked cigarette. He said, “You were smoking a cigarette here! Don’t you know that smoking inside the hostel rooms is not allowed? Your parents sent you here to do these kinds of things in the hostel?”

I got really scared and said sorry.

What will happen to me now?

Edit: I see where this is going. Im not taking down this post though. Sorry. And I'm not looking at or responding to future posts. Too depressing and frustrating and I already spent enough time on this today.

But I dont know how muich more to reiterate, THAT OUR PLANS WERE NOT TO SUE. OR CALL THE COPS. WE WANT NOTHING MORE OF THIS THAN DOING OUR PART AND WARNING OTHERS. The point of this post is that we got kicked out for doing so. I was literally looking out for you guys. Weve done nothing wrong, you're not going to make me believe we have or should feel guilty in anyway. I dont care if you hide it behind calling the cops/ I dont need to hear about how dumb I am, I admit I think people are better than they are and I still to this day get screwed by it. And as usual, my mom was right. My mom did not want to call the cops, and I was not going to push it lest there was video and it was an open and closed case. But this is a sub for hotels, and today we were kicked out of our IHG hotel for reporting sexual abuse. Bye. ----

I just wrote on IHG's sub, I imagine Ill get the same response here and as a guy, this is just proof to me, why girls dont report sexual assault. And that further proof to my belief that the average person is not good, but an ego/id and self preservation. I however, want it to be known, for any decent people out there what happened at a IHG hotel and how they handled it, basically forcing us out from the hotel.

My mom was sexually assaulted by an employee, she asked a random employee for a refill of her drink, he was already loitering around her for a while, took her to kitchen, no one there, and then extremely exremely inappropriate touching) she told me it was just a tap on the butt at first, then a week or so later admitted it was much worse. I'm an idiot, I understand that now, but I contacted the hotel immediately, I was given the hotels manager email. It was midnight. If there was video footage, it had been a week and I just did not want it overwritten. It was key, if it didnt exist then it was he said she said, and I 100 was not getting the cops involved. So I sent her an email asap. My mom did not want to involve the cops, she didnt even want the 5% chance of the dude or his frekend family following her to her car one night. We are extremely busy, this has already ruined one day and I imagine most of the rest of our week. I essentially wanted to confirm footage first and then figure things out from there, maybe acting like the hotel found the footage randomly and then reporting it themselves. Or at the very least firing him and it being a wake up call.

At no point, did I consider IHG responsible or had plans to sue. It didnt occur to me, that even a young woman hotel manager would want to sweep it under the rug. It has nothing to do with them. I was very straight up about that. Apparently such thought is rare these days.

The hotel manager was nothing but horrible, Ill just leave it at that but can expound upon it, but its already a long post. And we were essentially kicked out "for our safety". But really, we were just kicked out. Everything my mom said would happen, happened, Its pretty crazy, shes always right when it comes to these thing. We been treated like crap by people at the hotel, by people on the reddit post. By the lady we spoke to on IHG's corporate line.

We did nothing but now are suffering. im having to look for hotels which are now twice the rates, and just thought out of decency, IHG would switch us to their other staybridge on the other side of town. The manager said it was not their problem. Corporate number, same. I figured Id be contacted by actual humans if I wrote to reddit, theres noway this is how someone high at IHG wants this handled. But nope, it seems like they have little minions setting the narrative over there and shadow banning.

My son is going to Milan on his own soon and he is 17 and is solo travelling is there anywhere he could get in or any methods he could use

This was my first time booking a hotel. I’m 21 and going on a road trip with friends. Here’s what happened:

Arrived to holiday inn, booked through AAA, said they were overbooked and said they contacted us through Expedia (I don’t have Expedia account, does AAA book through Expedia?) they said could talk to manager about compensation and gave us a card, person at front desk didn’t offer another hotel or transportation, we had to get another hotel at 11 pm. Front desk offered refund that is all.

Can we get any sort of compensation from this? Who should we contact about maybe getting something for costs incurred for new hotel if at all. Thanks in advance.

I have been working at a 4 star hotel for over 2 and a half years (in the UK). But I’m starting to lose my mind. The rota doesn’t come out until Sunday every week so I didn’t know I was working tomorrow morning until halfway through today. The excuse is that they can’t make a rota early because most of their business arrives only a couple days before hand. I just think it’s unfair though and we should be entitled to at least see a week ahead at least. They expect us to run around and put 1000% percent effort in all the time. Otherwise we get shouted and sworn at but they can’t be bothered to give us a rota until Sunday. I think I’d be more understanding if I was treated with respect in stead they are hyper vigilant and nitpick everything you do. For example I put a big jug of water out on a table of 5 but got told off because apparently that jug is too heavy, even though they put out jugs that weigh more on breakfast service every morning. An even better example of this was back when i first started they said my jeans were the right colour. Suddenly 3 months later i was told to get a darker pair it’s small things like that they will pick apart every shift. It genuinely feels like working for the gestapo. The head chef/hotel owner seems to think shouting and swearing at people will make them perform better. Even his wife isn’t safe from this one time during a lunch service he was so obnoxious and nasty she just got a suitcase and left. You can’t defend yourself otherwise they go mental because they’re so fragile. They are also super tight like we never get fed apart from on Sunday when there is left over roast dinner. On Sundays I usually work 8.30 to around 5.30 but I never get a proper sit down break. I don’t even get to stop and eat until right at the end. They are also tight with shifts, this is because they can’t pay people much so compared to a year ago there’s always one or two less people which always makes a difference. They are only just considering giving me a raise after 2years but I’m turning 21 soon, so they would legally have to raise it anyway and I’d be back on minimum. I’m interested to read what other people think and find out how much of this is normal. Am I entitled? Or do I need to search for a better job? Is it a combination of both?

Marriott have me a queen room instead of 2 double beds like I booked… the front desk told me on the phone “well we didn’t make any changes” I told her I didn’t either and have my booking as proof. she then said they are fully booked but will give me complimentary breakfast , what are my options ?