Bug infestation
Recently stayed at Jaguarundi lodge in Monteverde CR. On the second night, we got a huge infestation of these jumping beetles that swarmed our belongings and our luggage (I think they’re attracted to human scent). We immediately asked the front desk to be relocated. They moved us into a room down the hall but this room was infested too. We asked to be moved out of the jungle portion to their sister hotel down the street, which belonged to the property. They told us we needed to pay for the upgrade. The GM wasn’t on site and wouldn’t be until tomorrow morning. We had prepaid tours that morning. I booked through hotels.com and they said I would need to take it up with the property for a refund. It was 11 pm local time and the only closest hotel was Belmar, running $450/night. Paid out of pocket. The GM of Jaguarundi said only partial refund for the days that weren’t used despite asking for a full refund. Would you accept this? What can hotels.com do to help? We went over budget by $300 and cleaning our clothes at 11 pm after a long day was tiring.