u/Mediocre_Tie_1839

I ordered a custom glove, it was sent via usps but returned to Grace due to insufficient address. The details I provided were correct.

I’ve emailed (no response) and spoken to the live chat and keep being promised that they’ll update me - I have still not received an update.

So frustrating that I have to chase up and they not being proactive about this or doing anything…

Now each day I get marketing mails about custom gloves etc but no update on my order.

So far I’m incredibly disappointed by the customer service I’ve experience since buying