Dealer asking me to pay ₹12,000 extra after loan disbursement. Who is at fault here?
Hi everyone,
I need some advice because I'm honestly confused and frustrated.
I booked a Tata Punch before the recent price hike. The dealership already had the vehicle in stock, and my planned delivery is on the 5th.
Here's what happened:
I visited the dealership on 29th to get the finance processed through their finance team.
I was there till around 8 PM, but their finance executive couldn't process the loan due to server issues and other delays.
The next day, nothing moved from their end either.
Since I already had a pre-approved ICICI Bank loan, I decided to process it myself to avoid further delays.
The loan was sanctioned and disbursed directly to the dealer.
Only after the loan amount was disbursed, the sales executive called me and said I now have to pay an additional ₹12,000 because Tata's prices had increased.
My issue is not even the ₹12,000 itself.
My issue is:
If the price changed, why didn't the dealership inform me before the loan was disbursed?
Why wasn't I given a revised Proforma Invoice?
Why wasn't I told, "Please don't disburse the loan until we issue the updated invoice"?
Instead, after the money reached them, I was told that I should bear the difference.
What made it worse was the sales executive's response. He literally asked me:
"Who asked you to disburse the loan without asking me?"
I told him that I had already spent hours at the dealership trying to get their finance team to process the loan. The delay wasn't because of me. If there was a price revision, shouldn't it have been the dealership's responsibility to communicate that before accepting the payment?
I asked to speak to the General Manager. He said he would call me after his review meeting, but despite multiple calls and messages, I still haven't received a callback.
The quotation does mention that the price prevailing at the time of invoicing/delivery applies, so I understand they may technically have a contractual basis to charge the revised price. However, I still feel the communication and customer handling have been very poor.
So I'd like to ask the community:
Has anyone faced a similar situation with Tata dealerships?
Should a dealer inform the customer about a price revision before accepting the loan disbursement?
Is it reasonable for me to ask the dealership to absorb the ₹12,000 or offer some goodwill compensation given that the delay originated at their end?
If the GM continues to ignore me, should I escalate this to Tata Motors Customer Care?
I'd really appreciate hearing from people who've dealt with Tata dealerships or have experience with vehicle purchases.
TL;DR: Booked a Tata Punch before the price hike, spent hours at the dealership trying to get their finance team to process the loan, but they couldn't. I used my own pre-approved ICICI loan, which was disbursed to the dealer. Only after the money was credited did they tell me I had to pay an extra ₹12,000 due to a price hike. The sales executive blamed me for disbursing the loan without asking him, and the GM has been unresponsive despite promising a callback. Looking for advice on whether this is fair and how others would handle it.