u/MellKerrigan

Mobile app issues to take snapshot of stickers

Hi there, new S1 owner here and have managed to get everything set up.
However, problems start when we hit trying to use mobile devices.

I'm quite shocked to find the app for the S1 is discontinued and I have to download the APK to install the older app, as the new app appears to only support 2 devices.

The older app will allow the S1 to connect, then instantly disconnect from the mobile device.
When it does stay connected you click snapshot to start to configure the 4 stickers and it will immediately disconnect.

3 hours we've been going round the look trying to fix this, connecting via IP, via hotspot, created a new bespoke WiFi network, and done some fixes from online to stop the immediate disconnection but nothing seems to work.

At this point i'm close to boxing the thing up and sending it back!

I can't be the only person having this sort of issue with it, any help is greatly appreciated!!!!

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u/MellKerrigan — 11 days ago