▲ 7 r/ThredUp
Partial credit for condition not as described
In the past, when I received an item that was in worse condition than described (marked as Excellent but has stains, pilling or holes), customer service would right away offer 30% credit back or an option for a free return. Yesterday I was told that that's no longer the case and they can only process a return.
I wonder if this is a particular CS or if everyone else having the same experience?
u/MeloVebr — 17 hours ago