New Postpaid Sim suspended due to negative verification
Friends, I'm looking for suggestions and next steps to deal with Vi. I recently ordered Vi SIM and paid ₹590 for a preferred number. I was going to use this as a secondary number just to keep it at home in case my kid wants to call me or my wife when we are at work. So, I just got a basic nokia and left the phone at home. So, I was not aware that there was a verification call that I needed to pick, and for 3 days or so, my kid informed me that there were calls from unknown numbers each day calling during noon time. Fortunately on a weekend I happened to pick the call and answered a bunch of questions.
Now, comes the part which left me frustrated. In spite of answering the verification call the number got suspended. I reached out to Vi customer care to check, and they mentioned if I had given any wrong information or mentioned if I wanted to move to a prepaid connection. I cleared out that I did not need a prepaid connection as it was a cautious decision to have a postpaid connection. I was informed that I will receive another verification call on my alternate Vi number, which is my own number as per my request. Yet they managed to call the new number which again was not attended.
Has anyone faced such an issue and what did you do to resolve this? I am planning to drag them to Consumer forum for neglect of service.