Why do some clients mistake professionalism for servitude?
Does anyone else feel like there's a desi mindset of treating service professionals like servants?
I usually go out of my way for clients. If I think something extra will improve the project, I'll just do it without charging. Extra site visits, small fixes, little add-ons... things that aren't in the contract.
One client lost all of that very early into the project. The more I made myself available, the more it became an expectation instead of something appreciated. Calls after work, Sundays, and a general attitude that I should always be available.
I have always experienced clients visit sites and ordering my staff for extras which are not even part of their contract. One dude wanted a whole room built on the roof because we had material and labour on the site. How unethical is it for them to speak directly to my site engineers and workforce ?
Now I don't take work calls after 5:30 PM or on Sundays. Funny how the clients who value you get more than they pay for, and the ones who don't end up getting exactly what's in the contract.