DHL India rejected KYC because AWB has my name but commercial importer is my company — what now?
DHL India rejected business KYC because AWB has my personal name — what can I do?
I have a commercial shipment from China currently held with DHL Delhi Customs.
The supplier accidentally put my personal name as the consignee on the AWB. However, the actual importer is my father's proprietorship/business.
All the commercial documents are correctly under the proprietorship:
- Commercial Invoice + Packing List
- IEC + GSTIN
- AD Code/ICEGATE registration
I informed DHL clearance about the mismatch before clearance and explained that my personal name on the AWB was an error and the proprietorship is the actual importer.
However, DHL KYC has now rejected the business KYC specifically because the AWB is booked under my personal name while the KYC documents are under the proprietorship.
The supplier can provide a signed/stamped declaration confirming the AWB consignee was entered incorrectly.
Has anyone dealt with this exact situation? Can DHL amend the consignee/importer after the shipment has already reached India, or is there another way to get the business KYC accepted and have the Bill of Entry filed under the proprietorship?
Would really appreciate advice from someone who's dealt with DHL/Indian Customs/CHA consignee amendments before.