Gemini Pro for Education constantly switching to lower models due to "heavy load"
Hi all,
I'm a Google Workspace for Education Fundamentals (the free version) admin at a school. Over the last 1–2 months, our teachers and students have been reporting that Gemini Pro often shows a "heavy load" message and then automatically switches to a less capable model.
This seems to be happening much more frequently than before, and the quality difference is noticeable.
Has anyone else experienced this with Education accounts recently? Is this a known capacity issue, or is there something we should check on the admin side?
Thanks!
PS we have also noticed that if Gemini 3.1 Pro model is selected, it often sort of gets stuck preparing its answer and the only thing that helps is to either manually switch to 3.5 Thinking model and ask the same question once more or to repeatedly reload the page (F5) and try again with the Pro model. Unfortunately the thinking model's limits seem to be pretty low