Got a Sephora gift card for Mother’s Day, ordered a bunch of stuff with the GC + additional $$ and now the package is missing :(
OnTrac says my package was delivered. It was not. I checked the Ring Cam around the time they claimed it was delivered and there was no one here, a vehicle didn’t even drive down our road around that time either. When I reported this to OnTrac they said it was “too late” to find my package and to contact Sephora 😐 Thankfully Sephora is reshipping the order, but without any of my samples/bonus minis and just gave me 150 pts as a consolation but now I’m reading online that apparently this happens all the time with this company??? WTF?
Also, someone said that if you order any kind of aerosol in your order OnTrac cannot ship it so they always throw in a mini hairspray or something with their order to bypass OnTrac and now I’m thinking back and I’m pretty sure all the packages in the last year or so that did arrive here properly with no problems did have aerosol items in them 🤔 Coincidence? Or can anyone confirm that this hack works? If so, I will do the same moving forward just to avoid ever having to deal with this crap shipping company again.