Account not closed after transfer during move.
I recently moved. Before moving my monthly bill was $60. It has been about a month. I recently got a notification that I missed a bill for $196. In my new location my bill is paid through my rent. Looking at the account number that said it had $196 bill, the account number is different than the one that shows up when I log in. Meaning it is the one from the last apartment.
I called in to speak with billing department about it. They instructed me to contact the disconnection services and have it disconnected immediately and requested investigation be opened. I was told by the disconnection team that there is a $250 charge for not turning in the equipment. When I transferred the services I was given new equipment and told the old equipment was supposed to stay with my apartment complex.
They just disconnected my service starting today, and stated that they we're going to request an investigation be opened.
I don't know what my next steps should be, or if I'm just stuck waiting for the investigations team to eventually reach out to me. Anybody have any advice?