r/CoxCommunications

Hi everyone,

I recently signed up for Cox Internet and also added a Cox Mobile line. The issue is that my internet installation is going to be delayed because the technician can't come out right away due to some personal circumstances (COVID, health issues, and family disruptions affecting scheduling).

I already have the Cox Mobile SIM card and would like to activate it and start using the mobile phone service before the internet is installed.

Has anyone done this? Can the Cox Mobile SIM/phone number be activated and used before the home internet modem is installed and activated, or does the mobile service have to wait until the internet installation is completed?

I'm specifically asking whether the mobile line itself can be activated independently while I'm waiting for the technician to come out.

Thanks!

If ever. Just glad they are done.

Currently;

Internet

│

Modem

│

Gateway eero

)))))))))))))) Wi-Fi

│

eero #2

)))))))))))))) Wi-Fi

│

eero #3

)))))))))))))) Wi-Fi

│

eero #4

The next room; with the modem is separated by a 5-6m hall way. So it physically unlikely to connect all eero with ethernet cable.

I’m trying to get my bill lowered from $372 and they want me to get Cox mobile but he told me I owe $2000 (those are not my bills) anyway so long story short I want to have a lower bill. I have a home phone 250+ channel and one gig Internet.

I’m beyond furious, and I want to know how many other people Cox is doing this to.
After being a loyal Cox HomeLife customer for 6 years, paying my bill every month and spending extra money on additional cameras/equipment, I get a letter saying Cox is shutting down HomeLife on October 22, 2026.
Fine — technology changes. I get that.
But here’s the part that feels outrageous:
Cox expects customers to pay hundreds of dollars out of pocket to replace a system THEY sold us and profited from for years.
I priced out a comparable replacement system.
My cost? Over $600 out of pocket.
Cox’s “help”?
An $80 credit.
Eighty dollars.
That’s not assistance — that’s a slap in the face.
So let me get this straight…
Cox collects monthly fees for years.
Cox discontinues the service.
Cox leaves customers scrambling to replace working equipment.
And Cox thinks $80 makes this okay?
How is this not shifting the financial burden of THEIR business decision directly onto customers?
What makes this worse is that Cox appears to have been slowly phasing out HomeLife for years while continuing to bill existing customers.
That doesn’t sit right with me.
If you got this letter, do not just roll over and accept it.
Push back. Escalate. File complaints.
FCC Consumer Complaint Center
BBB Complaint Portal
Your State Attorney General Consumer Protection Office
If enough customers complain, Cox may be forced to offer actual compensation instead of insulting people with pocket change.
I want to hear from other HomeLife customers:
Did you get the shutdown letter?
How much did Cox offer you?
Did anyone get more than $80?
Is anyone considering legal action or a class action?
Because I seriously cannot believe Cox thinks this is acceptable.

I was a network developer/installer/maintainer for the Army for 10 years and I dont understand why cox can charge such high rates for fiber network while they are using a 10 year old system of coax, please explain. Latency is bad for the most part and connectivity goes out randomly, up/down load speed really is bad, What to do?

So I recently got a text from Cox confirming that I owe $180 with $70 of that being two $25 fees for a returned payments and a $20 reconnection fee from June. I had paid the June payment though in a two payment arrangement with the first payment being due on the 16th and it shows that money was taken out of my account and it even showed the confirmation number and I spoke with my bank who even confirmed there was never a returned payment from Cox and my service was never interrupted. The strangest thing is that are stating it shows the first returned payment was on June 13th when I didn’t make any payment until the 16th(the day it was due) so I’m confused and when I explained this and verified I had screenshots I just keep getting a vague runaround that I owe this money and that a ticket would be made when I mentioned I had screenshots even confirming the money was taken along with the pics confirming the due dates. I’ve never had this issue with Cox before. This sounds like a glitch or a case of mistaken info on being put on the wrong account. Can anyone advise what I can do? Should I contact the AG?

THERE IS A CABLE LINE WITH A MODEM ALREADY INSTALLED. I WANT A SECOND LINE JUST FOR ME, CABLE TV AND INTERNET. WOULD THEY RUN A NEW LINE FROM THE STREET OR USE EXISTING CABLE?

I recently moved to an area where Xfinity is unavailable (crying, screaming, throwing up 😭) so I had to switch to Cox. I gotta say, from customer service to the actual service, it’s horrible compared to Xfinity.

First of all, the “self set-up” bs. Did everything they asked, tried every damn coax connect in the place, restarted the modem 40 times, nothing. And now? “We’ll have to schedule an appointment for a tech”, why.? The previous owner used Cox, I used the same coax connect he did, but the self install failed? So now, because self install won’t work, I either pay $100 for a tech, or do their dumbass $10 a month customer crap, which “waives” the tech fee, but you can’t cancel that customer crap until after 90 days, so either I pay $100 or $40..? Why do I need to pay at all when the self install bs should have worked with no issue?

Not only that, customer support was abysmal. I’m not too idiotic when it comes to tech, I work on and build PCs, I’ve worked for ISPs before, I’ve never heard of a residence which has been utilizing the same service, needing to send a tech to do the install when the self set up fails? Customer support couldn’t even give me a reason as to why the self install failed, just “you need to schedule an appointment”. Like dude..

On top of that, I work from home, I’ve already used so much time to even make this move, and now a tech won’t show up til July 7th?? First impressions are rough with Cox. If anyone has had any similar experiences, I’d love to know lol rant over, the aggravation and frustration has settled a bit

Would get the equipment rental for free thru the building/landlord. Might just stick to 1gig. Is their router/modem combo any good?

Is it worth to upgrade to 2?

Or should I get my own router at least? Can I plug in a router into their modem/router combo and run it like that? Or not worth it with free rental I’m provided?

Not sure my equipment can even handle over 1gig

Thanks for any info!

I'll preface this by saying I've never experienced an ISP do what Cox has done in this scenario. Somewhat of a rant but I would appreciate any help!

About three months ago I moved to a new city and set up a new account with Cox (first time customer). Initially, they told me due to the last tenant of my address not paying their bill that it had been marked unserviceable. So, I went into the Cox store and had my identification and address verified. The store employees told me my issue had been resolved, and they handed me a modem/router. I went home and my internet worked.

A few weeks later, customer support called me and asked if I was planning to move out soon. I told them no, silly, I just moved in. Then they asked me to verify my address. I gave them address X, and they said how strange - we have you at address Y. They said due to my actual address being unserviceable, they just put a placeholder address in at some random house in my city for my account to make the internet work and that it wouldn't be an issue. I asked them to change my address to reflect my real one and they said no can do, before trying to sell me a more expensive plan. I asked about what I need to do to solve this issue and the customer service rep assured me it wasn't a problem and that my internet service would not be affected in any way. I tried to change my address on my online account but was only able to change a mailing address and not a service one.

Today, Cox emailed me saying they were going to cancel my service at midnight tonight. Due to someone wanting to set up an account at the placeholder address they threw into my account randomly instead of fixing the original issue of just re-making my actual address serviceable. Again, I attempted to just have customer service change my account to reflect my real address but they said they couldn't.

Rant over, I apologize if it was confusing but I am at an absolute loss here. I tried calling again and was told a request would be input to the "serviceability team" and that they would get back to me "soon". On the verge of just switching providers at this point. Anyone else ever encounter something like this??

So Cox crapped the bed, again.

We’d already had a serious discussion about this problem, and I felt like we had a clear understanding, but unfortunately not.

Jumping ship was a lot easier than I expected! I immediately went with a competitor, and that is actually still going very well.

I just turned in my old cox equipment today.

Here’s the thing: I am still a cox customer. I have not canceled yet. I keep telling them that I am on the fence about remaining a three decades long customer, and no one gives a shit.

The new service is working fine, so I will probably stick with it and cancel the toxicity that is cox. But WTF!?

No one at Cox actually cares. Like the only two people in their service center were just like, “Yeah, we get it. That totally sucks. Go girl!”.

Even their own employees are wishing you well, on your way out of hell. WOW!

Decision Made!!!

300mbit service started about 7 months ago for $50 a month. A few months later ws offered a free upgrade to 500mbit service.

A few days ago, knowing we were over our 1280gb data cap for the first time, with about 4 days left in the cycle, I added the $30 500gb package, so $80 a month. I just logged in to cancel the extra data for next month, and to my surprise had an offer for unlimited gigabit for $20 less than the $80.

1 GIG
Monthly Charges
$60.00

PLAN
1 GIG $124.00

EQUIPMENT
Panoramic Wifi $15.00

ADD-ONS
Unlimited Data Plan $50.00

DISCOUNTS
$50 500 mbps, $60 1G, or $100 2G (for 12 months) discount applied
minus
−$64.00
Panoramic Wifi - Discount (for 12 months) discount applied
minus
−$15.00
Limited time offer - Free unlimited data (for 12 months) discount applied
minus
−$50.00

Hopefully by the time the discounts fall off, the competing fiber service that's been put in the ground in our neighborhood will be active, but until then I'm super happy not to stress about overages, especially with the kids out of school, chewing thru data.

Has anyone successfully connected their SNOO bassinet to Cox panoramic wifi?

My family had a landline account (father owned the Cox account) and the phone number was linked to an important gmail account. The last time it was active was a few years ago when we were living in NV and we currently live in OR. Is there any way to recover the number and possibly port it out to receive the verification codes to get into my email account?

From public record searches and calling the number, it seems to be inactive and not in use by anyone.

it’s been 3 days of having 0.01 Mbps download 115.40 Mbps upload what could be causing this

So semi recently we had a split wifi (2.5Hz and 5Hz) but because of a replacement AC unit that interferes with the wifi signal we swapped back to single on 5Hz, now my laptop won't stay connected for longer than 10 minutes.

​

Is there any reasoning for this?? My laptop connected fine before switching back.