With the merger going through I know y'all have some questions about how Spectrum operates. AMA and I will be more than willing to respond your questions to the best of my ability.
Charter Spectrum, which is about to buy Cox, spectrum has no data caps, so what will happen to the caps on Cox? Do you think they will be removed, or do you think Spectrum will leave them and start expanding them onto their own home system?
Title. My internet disconnects about once an hour for 1-2 minutes. Router literally just loses the signal. I will be getting off of this ASAP.
What’s going on today in north Fairfax…. Something is sucking up the bandwidth ad nauseum….
Charter Communications expects to close its acquisition of Cox Communications in late August 2026, with former Cox areas transitioning to Spectrum services by mid-September 2026.Merger TimelineAugust 13, 2026: California regulators voted to approve the deal, clearing the final state hurdle.Late August 2026: The official closing of the multi-billion-dollar transaction is expected.Mid-September 2026: Cox customers will begin transitioning to Spectrum branding, pricing, and packaging.
So it's official any one hear anything yet?
As the title states, I ran a speed test before swapping modems. When on the 500 mb plan, the speed test clocked 432 Mbps download and 143 Mbps upload. After upgrading my plan and getting the new modem, I consistently get ~240 Mbps for both. Is this a modem issue or something else? Thanks in advance!
Cox has never cared that I use a VPN. Does anyone know Spectrum's opinion on VPNs? TIA.
I'm a telecom tech by trade, so understand this stuff a bit more than the average person. Live in a rural area near Phoenix, AZ. House built in 2008, had DSL way back in the Qwest days, but has never had any kind of cable service even available, AFAIK.
A few months ago I watched techs install the orange innerduct at the end of my road, roughly 550ft from my house, and got the door hanger shortly after saying fiber is now available at my address. Went online, and apparently I'm eligible for the ConnectAssist plan based on the address. My internet needs are very low, so the 100Mbps speeds are plenty. If Cox is going to offer me a cheaper option, who am I to say no?
Does this change what actually gets brought to my house as far as fiber vs coax?
Ideally I'd like to bring fiber all the way to my router with a ONU stick, but Cox is saying on the website checkout that I'd be receiving a DOCSIS 3.0 modem which says to me Coax is involved here. My house is already has fiber pulled everywhere, I can easily get fiber outside, I don't have coax anywhere, and I don't want some ham fisted tech needlessly punching another hole through my house for coax.
Does going up to the 300Mbps plan change what they'd bring to the house?
I just moved into a new place and I picked up a modem yesterday and got it hooked up yesterday evening. After install and I hooked up my Xbox but the service repeatedly kept disconnecting me, kicking me out of game and party. This happened about 7 times in the span of an hour. During this time I reset the modem twice. For more info my Xbox is right next to the modem and it did this while over WiFi and being plugged in. When it disconnects it seems like it disconnects everything including my phone. I was able to run YouTube on it and it seemed to still go out every once in a while with a video that just ended up infinitely loading. I’m paying for their 2 gig speeds but right now I feel like taking it back. Unfortunately my Only other option where I’m located is Verizon. Any suggestions?
We live in center Georgia amd have Cox for phone and internet. Every time there’s a storm, our internet always goes out. We have to literally go to the store and exchange the router for a new one. We asked them why it happens and their response is because lightning messes up the box. We do have it plugged in to a surge protector. Are we being duped or is that really a thing?
Edit: I checked and it doesn’t have a grounding wire. Should I be responsible for paying for it to be installed or should Cox?
Reposting because I didn’t get help Had a service issue back in 2025 I had constant outages and I was paying about 150$ for just internet. I decided to call cox and I ripped the agent a new one and cursed the rep out due to how angry I was and demanded a supervisor
After I got the supervisor I screamed and cursed them out too for about a hour and then they ended up giving me 1gig internet for 30$ a month plus free mobile service my promo for the mobile is about to expire and it’ll go to 45$ I don’t wanna pay for my phone and I can’t disconnect internet since it’s cheaper than any other provider in my area for the speeds.
If I curse out another rep can I get another free year a cell service?
Had a service issue back in 2025 I had constant outages and I was paying about 150$ for just internet. I decided to call cox and I cursed the rep out do to how angry I was and demanded a supervisor
The supervisor ended up giving 1g internet plus free mobile service for like 30$ a month my promo for the mobile is about to expire and it’ll go to 45$ I don’t wanna pay for my phone and I can’t disconnect internet since it’s cheaper than any other provider in my area for the speeds.
If I curse out another rep can I get another free year a cell service?
Hey everyone !
I’m currently with Spectrum as a SMB AE. However with the current merger I’ve heard a lot of managers,directors and higher ups are trying to make the jump before stuff is finally a done deal.
Question here is what have y’all heard at the bottom levels, I am in a territory bordering COX which somehow scares me since I don’t know if I will be replaced with another rep. Lose territory or just get to keep it and have someone else be laid off since we would overlap.
Last info we got is that there’s a vote on 8/13 that determines if this thing moves forward or not but I have seen a lot of positions being opened for higher roles in different states and cities
No matter what support I get no matter what I do it shuts down every fucking day
I moved into my apartment in June and signed up for Cox internet.
Mid June: I got my original order confirmation. It showed around $55/month including taxes/fees, with a 24-month promotion: a $74 discount for month 1 and then a $19/month discount for months 2–24.
When Cox came for the installation, the tech said the equipment/receiver serving my floor had too weak of a signal for him to complete the installation on his end. He told me to pick up a Panoramic Wifi Gateway from a Cox store and plug it in myself.
I did, and it worked immediately and has worked perfectly ever since.
Apparently the order was never actually completed/activated in Cox’s system. I got an email saying the order was on hold and would be canceled, but my internet continued working just fine and I’ve never been billed for service.
End of July: I called Cox to resolve the issue. They told me I just needed to return my current gateway and they’d give me another one. After the call, I received a new order confirmation showing $74.91/month instead of $55.91 — seemingly without the $19/month discount from my original order.
Cox then emailed saying I needed to return my gateway but I haven’t gotten around to it yet and they eventually added a $240 unreturned equipment fee to my Cox account.
The $240 has not been charged to my bank/card. It’s just sitting on the Cox account. I’ve also still never been charged a monthly internet bill.
Meanwhile, the exact gateway Cox considers “unreturned” is still plugged in and giving me perfectly working internet.
So… would you actually do anything?
Part of me wants to leave it alone until the internet stops working. Cox’s email specifically says the $240 equipment fee will be credited when they receive the gateway, so couldn’t I theoretically just keep using it and return it for credit whenever it eventually stops working?
My concerns are whether the $240 could eventually go to collections, whether Cox could retroactively bill me for months of service, and whether waiting several months to return the gateway would affect getting that $240 credit.
Anyone dealt with something like this? Would you fix it now or just leave the working internet alone?
I'm intrested to know if its possible to use the cox home phone service with my own owned modem and router, rather then the panoramic wifi box? If it's possible to set up how would one go about that? Thank you for your time.
Do network companies like Cox limit your speed/ping without you knowing?
Purchased 2 year, 1gb plan with 1280gb data. First 2 years went smoothly and would personally reboot my router every 2 months. I had 20ms consistently on my mobile game. Had one time where I was having slow speeds and complained to their tech team, after the call they “rebooted” I was back at a steady 20ms.
Didn’t realize I was out of the promotional offer the last few months and was paying extra. Finally signed into my account because my ping was terrible, 60ms to 120ms every day of the week for the last 6-8 months.
Updated my promo today and went with the 500/unlimited plan since I was hitting overages the last few months and magically 10 minutes after I purchased the new plan my ms shot back to 20ms consistently.
I haven’t seen 20ms in MONTHS. Tried resetting, calling, etc and everytime I called they asked me to pay $80 for a tech visit or purchase the service plan.
Am I tripping? How does my ping magically get back to stable speeds after months of “agony” lol
So we got cox two years ago, only have internet. First year was $50, got renewed and now it’s 51.30. Looking at the bill it shows we are getting charged city and state tax. My understanding is Oklahoma doesnt charge tax on services. Does anyone know if they are getting charges tax in Oklahoma?
Taxes, Fees and Surcharges
Internet Taxes and Fees
City Sales Tax $0.62
State Sales Tax 0.68
Feeling a little lost on the next steps here.
Issue: 3-8% of my day is full of package loss and connection instability.
Backstory: Used to have ATT - 100/20. Incredibly reliable, but when all the kids get on and the TVs are running, 100 just was not enough.
Moved to Cox 1000/100 - used to have them many years ago for a long time until prices got a little silly. Trying them again with the current new customer discounts making it more reasonable.
I get advertised speeds. I appreciate that. However it seems between 3-8% of my day is interrupted by packet and connection loss day after day recently (few weeks now).
Troubleshooting: Obviously, step 1 - isolate the problem. My network was a mildly complex, cox panoramic modem in bridge mode to a more central router that the dozens of devices connected too. The last few days I stripped everything down to the core. I have one line from the post outside down to the house, straight to the modem, no splitters, no in-home wiring. Literally 1 wire. One ethernet cable out of the modem straight to my computer. No other devices connected. Nothing connected to wifi.
Now on my PC I have it pinging/traceroute about a dozen common sites/DNS server to visualize these interruptions. PingPlotter does a nicer visual then my makeshift solution so will include a photo of the network over the last 24 hours though only 2 endpoints.
In regards to my cox network status, single strength is strong. Correctable codewords is around 15-20%, uncorrectable is between 0.5-1%. I can share a photo of that later as the modem was just reset by support so the numbers are only about 20 minutes old.
Had a tech come out last week. I explained at the moment, there is 1 device connected, wired to the modem and showed him what I was seeing. His first response was the modem was not setup correctly. He showed me that my wifi was WPA3 and should be WPA2. Not a strong start given that Wifi had nothing connected as explained, but I understand they have to go through their list. He said the grounding was redone, reseating all the connections, restarted the modem, and that was that.
A few hours later we got more network drops. gave it a few days to be sure and today called the Complete Care number - 45 minutes to what sounded like an AI bot. She was real and doing her best but after explaining the issue, she remotely restarted the modem and considered it good. After further questions her advise was to upgrade to 2000mbps since we often use a lot of data despite it happening over the night when there was virtually no data transfer. I intentionally have all other devices disconnected just to have clean data. Pretty discouraging. She is sending another tech out to the house.
The issue is we can have hours of smooth internet. Its not a constant problem. Tech will come, restart, things look good and it will just happen again. I have fairly reasonable knowledge of networking, but little to none in coaxial, RF, and that realm.
What I do know is that during the events, I can reach my modem just fine and traceroute shows beyond the modem packages are lost. Some right after the modem, some usually within the first 2 or 3 hops.
Trying to figure out what I can gather or test ahead of the next tech visit to help provide data points and/or tests to get this resolved as its often enough to interrupt work meetings and kids school study.
2 weeks ago we setup cox in our new home. My Cox bill was ~$115 for the internet. After my Internet was disconnected due to a free Mobile line ID verification issue(turns out new agent made a mistake that caused a false fraud to go off), Escalation/Retention restored my services 4 days later and confirmed my bill was back to ~$115, plus gave me a $36 outage credit.
Retention then transferred me to Mobile since its 1 free line I still wanted to see the options.
This is where everything gets interesting and deceptive, The Mobile rep told me my bill would be $230 if I didn’t take the mobile line. I told her that was wrong, I just got off the phone with someone who confirmed multiple times my bill is $115 and I said I wanted to call Retention/Billing to verify again. She told me they would just transfer me back to her.
While I was on the call, Cox sent me a notification showing my bill had changed to ~$230.
I later spoke with another Cox rep who confirmed the Mobile rep had removed the discounts that Retention had just applied.
I have the call recording and the Cox notification showing the change. I’ve since gotten my bill corrected back to $115.
Does this sound like deceptive sales conduct? Should I formally escalate this to Cox or report it elsewhere? Has anyone experienced something similar?
im seriously concerned about other people who have no idea about this and are overpaying this much, and if i didnt know what I was doing, id be paying $230 monthly for 2gb internet which is ridiculously high
i reported her to other agents and looks like she increased my bill from $115 to $230 behind my back while we were talking but fortunately there’s evidence that she did it behind my back and wanted to take advantage of me. I was already so frustrated with the wrong disconnection for a week of no internet and when they reactivated they doubled the monthly bill