I initially called Spectrum to sign up for the 1 Gig $60/month. The representative told me that the promotion wasn’t available at my address but after some back-and-forth, the representative eventually offered me: 2 Gig for $60/month but I had to add a mobile line that was included
Was skeptical when they announced it, but so far it's looking like a W for us former Cox customers here in Phoenix. No data caps, reasonable prices for high speeds, free mobile line for a year, bringing customer service back to the US with 24/7 support and same-day tech visits if you call before 5pm.
Overlay pretty happy with the transition, any other Spectrum supporters?
Because my last bill 3 days ago was $120ish for 1 gig speed and no cap
What i see in my offers are as follows on my cox account via the site
When i go to update my plan they offer $105 for 1 gig speed and no cap which is $20 less than my current bill but its still the same plan i currently use.
The next offer is the same price of $125 but 2 gigs speed with no cap (which im currently considering)
How can I get the low prices or are they just for new members?
From my Cox Cable Internet line into my home, I plugged in the cable into my TV without a Contour TV box and I got 3 different channles, 2 are telling me about that I can't rent movies after 2025, and that last one plays a nice song that tells me that if I see this screen, call this number or try and change the channel. I'm just trying to understand why these channels appear and what RF frequency channel they are on? Any help would be appreciated 👍
so i have been on the ConnectAssist Internet Service thingy for a while qualified with my food stamps and social security disability anyhow doesnt matter if i log in on the app or the website whenever i check my daya usage it still tells me i have 1280 of data limit thought we was gettin unlimited for free did i miss something?
Well the FIFTH technician came today to install the Fiber, and once again, left without being able to do so. That's right, the FIFTH. Been receiving texts and emails all day from Spectrum repeating themselves saying welcome and click here to see your details, with the hours old appointment still listed at the bottom. Today I tried to call in to actually complain since the first couple of times it was somewhat humurous but at this point it's not funny anylonger. First person I got was in the States but said I was on the "cox" side although I specifically was given a new Spectrum 2 year deal, so she transferred me. The Cox rep was in another country fading in and out and I couldn't understand much of anything they said. If I wasn't retired I'd be very miffed about having to take time off from work to be here for no results over and over again. Is there anyone from Spectrum or Cox who actually follows this reddit that could reach out to me and let me know why the ESR ticket is still not completed? You guys might want to stop sending your salesmen out here to "sell" services since the entire street's fiber is dark. Scariest part of all of it is if you go check the network it says everything is "fine" here. Wow. Cheers everyone, I remain Fiberless in Fort White...
I'm in CA, and I'm reviewing my plan options being a now-past Cox customer. My current internet plan is $174/month for 1Gb down/100Mb up with unlimited data.
Post acquisition, I see an option for a 2 Gig plan that will cost me $49/month less. Sounds good up front, but the devil is in the details.
On Notable Changes to Plan, it mentions "Removes DUB", and there's a percentage sign to the left of that. Any idea what that means?
Then there's this info under Additional Charges & Terms:
Provider Monthly Fees
Optional Panoramic Wifi Service $0.00
Optional Unstoppable Wifi $20.00
One Time Fees
Service Activation $20.00
Professional Installation $50.00
Change of Service $50.00
Hourly Labor Charge $50.00
Reconnect Fee $5.00
Service Deposit $50.00 based on credit
Late Fee $4.75
Early Termination Fee $0.00
Government Taxes Varies by location
I know it states Optional Unstoppable Wifi, but am I going to get forced into some trial wifi BS? Also, I have my own ARRIS SURFboard SB8200 cable modem, which is DOCSIS 3.1. Aside from the fact that I'm (for now) limiting my download to 1Gbps, will Spectrum be forcing me to purchase a different cable modem, or maybe one provided for them? Lastly, if I'm just changing my plan and I'm not changing hardware, I assume I won't be charged for any professional installation?
I knew where things stood when I was a Cox customer, but now I'm very wary of making changes that may incur additional charges.
Any experience from anyone else in CA (Southern California in particular) would be greatly appreciated.
i’ve had fiber through cox since i purchased my home in 2019 at 1gb down/1gb up. i’ve never had issues with it and have always gotten the theoretical maximum of around 930-940mbps consistently.
after the spectrum, my upload speeds have dipped into the ~750mbps range. has anyone seen anything similar?
i’m in north las vegas.
I currently have Cox "Fast Internet" 300/10 internet for $55 a month. I had the 500/10, but when they jacked the price up, I downgraded and threatened to leave, so I got $70 - $15 = $55 a month for 2 years / until October 2027. I own my own modem and router.
Spectrum just took over Cox in my area, and I see Spectrum's 500/10 service for $40 a month (list price is $50) for one year. https://www.spectrum.com/internet/plans
It does not look like it is available in my area yet, and when I try to chat with the "helpful" chat and a real person, I still get offered the Cox plans.
Once it becomes available, if it becomes available, what kind of traps should I be looking for? I know that in month 11 I'll have to call and threaten to quit again (I've played this game with Cox for 21+ years)
3 or 4 hour Internet outages are nothing new. Cox's most recent outage is going on three days. Cox offers workarounds and backups to customers with its phone service and it's pricier plans. The upgrades and add-ons are not worth what they cost to low income customers on the discounted public schools plan just to get through a short outage. I think someone should investigate if they are prolonging this outage to maneuver customers on the discounted public schools plan to sign up for upgrades and add-ons.
Idk why I check connections already
Hello. After the most painful switch from cox to spectrum, the price of old school cable boxes is going up. I have tried the Xumo stream yet, has anyone? How does the menu work?
Are you able to load the spectrum app on a fire stick or cube and get TV streamed? Or Apple TV app? Looking for options.
Thank you and good luck with their service.
Had TCM, but lost it with the switch to Spectrum. When I go to the TCM channel it says I need a subscription, but it is included with the package I have.
Have Cox as our ISP & live in the Las Vegas / North Las Vegas area. Keep getting all of these emails and notifications that “Cox is now Spectrum” but when I look at the prices that Spectrum charges for Internet vs. what Cox is charging me, they’re vastly different.
I pay $94/mo. for 500mb w/ Cox. The same would cost me only $40 w/ “Spectrum”. When I go to the Spectrum website and type in my address, it redirects me to the Cox website with the higher prices.
WTH! This feels like a scam and fraud. How can they say they’re “Spectrum” but keep forcing the Cox price? Perhaps there’s something I missed or I’m ignorant, but it feels wrong and is very annoying.
Anyone else dealt with this or had any luck “switching”?
I was with Cox, now Spectrum & I have a Docsis 3.1 modem and I've been getting 1 gig speeds just fine with it but I was told Spectrum is upgrading equipment and so my modem may not work anymore? I was asking the tech about it and said he wasn't sure if there was a delay in this being rolled out for Cox customers since we didn't have much warning. Then today I get an email saying.
"Update your internet equipment. Unlock your speed.
Your internet equipment is outdated, which could be keeping you from getting your fastest speeds. But you have options.
You can either buy your own compatible equipment or rent our whole-home Panoramic Wifi Gateway."
So I looked up the information about the upgrade and says older Docsis 3.0 modems are being discontinued, not 3.1. I'm confused. Why would I be told to upgrade if my equipment will work? Or am I misunderstanding the upgrade?
I have Motorola MB8600 if it matters.
Not sure if anyone is else is seeing this but it seems like over the last week or so my upload speeds suddenly doubled from 50 Mbps to 100 Mbps. For reference I had a legacy 500/50 Cox coax plan in the northern San Diego CA area. Are others seeing this and is the plan to make this the new normal? Should I cross post to r/spectrum?