Unserviceable Address/Placeholder Address
I'll preface this by saying I've never experienced an ISP do what Cox has done in this scenario. Somewhat of a rant but I would appreciate any help!
About three months ago I moved to a new city and set up a new account with Cox (first time customer). Initially, they told me due to the last tenant of my address not paying their bill that it had been marked unserviceable. So, I went into the Cox store and had my identification and address verified. The store employees told me my issue had been resolved, and they handed me a modem/router. I went home and my internet worked.
A few weeks later, customer support called me and asked if I was planning to move out soon. I told them no, silly, I just moved in. Then they asked me to verify my address. I gave them address X, and they said how strange - we have you at address Y. They said due to my actual address being unserviceable, they just put a placeholder address in at some random house in my city for my account to make the internet work and that it wouldn't be an issue. I asked them to change my address to reflect my real one and they said no can do, before trying to sell me a more expensive plan. I asked about what I need to do to solve this issue and the customer service rep assured me it wasn't a problem and that my internet service would not be affected in any way. I tried to change my address on my online account but was only able to change a mailing address and not a service one.
Today, Cox emailed me saying they were going to cancel my service at midnight tonight. Due to someone wanting to set up an account at the placeholder address they threw into my account randomly instead of fixing the original issue of just re-making my actual address serviceable. Again, I attempted to just have customer service change my account to reflect my real address but they said they couldn't.
Rant over, I apologize if it was confusing but I am at an absolute loss here. I tried calling again and was told a request would be input to the "serviceability team" and that they would get back to me "soon". On the verge of just switching providers at this point. Anyone else ever encounter something like this??