Long time Customer here, Bob Loblaw…
So Cox crapped the bed, again.
We’d already had a serious discussion about this problem, and I felt like we had a clear understanding, but unfortunately not.
Jumping ship was a lot easier than I expected! I immediately went with a competitor, and that is actually still going very well.
I just turned in my old cox equipment today.
Here’s the thing: I am still a cox customer. I have not canceled yet. I keep telling them that I am on the fence about remaining a three decades long customer, and no one gives a shit.
The new service is working fine, so I will probably stick with it and cancel the toxicity that is cox. But WTF!?
No one at Cox actually cares. Like the only two people in their service center were just like, “Yeah, we get it. That totally sucks. Go girl!”.
Even their own employees are wishing you well, on your way out of hell. WOW!
Decision Made!!!