"A good seller knows this"
Context, buyer bought an item, paid for UPS 2nd day air. I received an email at 2:32pm that an order was placed. UPS pick up time is 3:00pm. I was at work also during that time. I shipped this the next business day, within my handling time.
I told the buyer that there is no guarantee for 2nd day air and I linked them a link to UPS's website that has that information. The package is one day late.
"Can Anything be done to help make this right? I paid a lot for this not to get sent out right away"
"Yea no. There are exceptions expected when customers pay for faster shipping like getting an item out immediately to make a 2 day window and not hide behind something ups posted which you didn't disclose in our conversation . A good seller knows this"