How do you handle buyers who want custom work but disappear after you send the invoice?
I have a small shop where I make handmade items and I keep running into the same frustrating situation. A buyer reaches out asking for a custom order, we go back and forth in messages figuring out all the details, I spend time putting together a custom listing just for them, and then they ghost me. No response, no payment, nothing.
It feels like a huge waste of time, and honestly it is starting to make me hesitant to even offer custom work anymore. That is a shame because it is one of my favorite parts of running the shop.
I do not have a deposit system set up right now and I am wondering if that is the mistake. Do most sellers here require a deposit upfront before doing any custom work? How do you structure that without making buyers feel like you do not trust them?
Also curious if anyone has figured out good messaging to set expectations early in the conversation so people understand this is real work going into their request before any money changes hands.
Would love to hear how other sellers handle this. I feel like I am definitely not the only one dealing with it and I do not want to quit offering customs altogether. Any advice or systems that have worked for you would be really appreciated.