Got sent fake offer and then got changes to my account (double in price) without authorization
Guys, looking for some advice on what I should do here. It's a bit of a long story so bear with me.
On May 15 (Friday), I got an email with the offer of 175GB for $40/month. I currently pay $52/month, so I immediately called them to try to get this offer. I was on the phone with them for over an hour, got passed around 3-4 departments, each time I'll have to re-explain my situation. Just for them to tell me that they cannot find this offer in my profile. That already raised a big concern. Why are you sending offers to your customers, giving them a promo code, asking them to call you, just to waste their time on the phone and say offer is not available. They said that they'll escalate this to higher ups, to see if they can get me this offer.
Fast forward to today, May 20 (Wednesday). I got 3 emails from Bell, saying that "as per you request", they've made changes to my mobility plan. They've now switched my plan to $95/month. Which is just ridiculous.
I called Bell immediately, furious, as to why they would make a change to my account, say that I requested for a plan that's almost double the price of what I'm paying now, without my consent. When I was on the phone with the agent, he said that he sees on my profile that they've given me a call today, and that they've explained the situation on the phone with me, that they're gonna change my plan to the $95 one. I did not get a single phone call from Bell at all today.
Then he so graciously "upgraded"(his words) my plan to a $50/month plan (as opposed to my previous $52/month plan) to 'compensate' for this mistake.
What else can I do here? Can I submit another customer complaint about how unproessional this is? I can't believe they just made up a phone call and changed my plan to a much more expensive plan.
