Venue says they do not accept StubHub tickets
I recently sold tickets to an upcoming show on StubHub. There was nothing in the fine print of the ticket or through the venue’s site that stated that the tickets could not be transferred. After they sold, I went to transfer the tickets and that option was not available. I then called StubHub who said their internal notes say PDF copies of the tickets are fine and to email them that. I did and they accepted it but I kept getting emails asking me to upload a high resolution image of the tickets. I then emailed the venue and they stated they do not even accept StubHub tickets. I’ve since emailed this to StubHub and called several times, and each time they say that I am responsible for providing the tickets and I will get charged the penalty if I cancel or can’t provide the tickets.
On the last call, I asked the representative to cancel the tickets because I don’t want the buyer to be turned away at the door. The representative reversed the status of the tickets back to waiting on me to upload them, and then instructed me to click on “I don’t have the tickets” so that I could cancel the sale. When I told her that’s not true and fraud, she told me she would escalate it to cancel the tickets. That hasn’t happened.
Is there anything I can do here to protect myself?