are ecommerce brands relying too much on discounts instead of better follow up?
i feel like a lot of stores jump straight to discounts when the real issue is just weak follow up.
someone abandons cart and the answer is usually 10 percent off. then 15 percent. then a bigger offer next time. after a while customers just learn to wait.
but half the time the person probably had a normal question. shipping, sizing, timing, trust, payment issue, whatever.
that is why SMS is interesting to me. not the blast everyone with a promo version, but the more conversational side where the customer can actually reply and move forward.
i’ve seen tools like TxtCart come up around that use case and it makes more sense to me than just adding another discount machine.
how are people handling this now? still using discounts for abandoned carts, or trying to fix the actual reason people do not finish checkout?