Has anyone actually compared using claude agents or custom AI agents for GTM workflows vs purpose-built GTM tools?
Running some experiments using claude agents for parts of our outbound workflow, research tasks, contact enrichment lookups, drafting personalized context summaries before sequences go out. It works but the maintenance overhead is legitimate.
Agents are great for non-standard tasks where you want to define the logic yourself. The problem is anything that needs to run reliably at scale, update account data continuously, sync back to CRM, and handle failure gracefully starts to require a lot of infrastructure around the agent itself. At some point you're not using an AI tool, you're building one. Have any of you hit this ceiling and is the conclusion to keep building or move to a purpose-built GTM platform?