▲ 2 r/OPTIMUM
High latency, disconnects, and intermittent service
Been having really bad connectivity the past week. My modem logs for the past day have error messages of "Dynamic Range Window violation" and "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW". Speedtests range all over the place, with latency sometimes 100-400 ms.
My downstream power is 9-10 dBmV, but I also have a 6 dB attenuator on my line.
This is almost certainly an Optimum issue, but tech support basically blames the fact that I own my own modem and I'm basically told to pound sand unless I rent one of their modems.
This seems like a plant/outside issue, right? Anybody know how to get assistance for something like this?
u/MistakerPointerOuter — 1 month ago