r/OPTIMUM

Been a customer for a month now. Recently, I started receiving phone calls from optimum “reps” needing to confirm my email. It went on for weeks now and each time with different area codes. And no offense, it’s also ways someone with an Indian accent.

But surprisingly, my iphone does show “optimum” instead of “scam likely” so I’m confused… I thought it’s pretty weird for optimum to go out of their way to verify an email. Is this normal? Or am I just overthinking it? Thanks.

Been getting massive packet loss on this hop for about a week.

Anyone else?

Clearly, they found it intelligent to not have a single fkn person working this weekend. Without even bringing in a skeleton crew despite the extent of this outage.

The real question is, since Independence Day was yesterday, Saturday, do you think the given work holiday was on Friday or will it be tomorrow?

I'm going to presume that they gave them tomorrow, so I'll be getting my service back on tuesday, because why tf not lol

P.S.- MAKE SURE TO REQUEST YOUR SERVICE FAILURE CREDITS. You pay good money every month for your service, you now have missed out on at least 1/15th of the service you were meant to have. If it's still out tomorrow, it'll be 1/10th. If you've been out since Friday, it'll be 1/7.5. be sure to get your refunds and make them pay for this absolute nonsense.

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Is anyone still not have any internet/wifi it’s been a day and it’s horrid, tried calling and in keep on getting automated messages and not a real person

I canceled all of my services in May just to find out that they re-instated with out my consent. Mind you it was an exercise in sainthood to not go off on the representatives, because they kept coming back with new offers and stalling. Anyway, cancelations were confirmed via email. The other day, I get a notification about a bill coming due. I called again, just to be held hostage for an hour. I had to get off the call so I could get back to work. I wasted my entire lunch hour. Today, I called back and it's been 30 minutes. I got transferred to the final cancelation department and here we go again. Same questions, same hostage negotiations. At this point, I'm responding like a bot. "No." "No." "No.". Anyone else experience this?

I've done a fair amount of research and have been unable to find a definite answer to this. I'm hoping someone else might know for sure as I really don't want to deal with asking Optimum (I suspect this is a question where I'll get 10 different answers from 10 different representatives).

Right now (this might be surprising) I have a fairly good deal going with Optimum. I'm getting 1 GB internet for a pretty decent price, along with one phone line. Adding the phone line was required to get the promotion. I made it clear I had no intention of using this line and I only took it for the promotion. The line was added to my old phone (which was unlocked) and was just there, activated, doing nothing.

Recently I switched providers (Verizon to T-Mobile) and got a new S26+. My new phone is not unlocked, so I can't add the Optimum eSIM. It seems that even without the eSIM attached to a phone, the line stays active. Is this sufficient to maintain all associated promotions? Or does the eSIM have to actually be attached to a phone?

Thanks.

Nearing 10 hours and still no service!

UPDATE: 26 hrs with no service!

I get that it's a literal holiday, but it's the waiting that makes this outage torturous.

Every 2 or so hours I get a fkn auto call that says "were still working on it." When I call in, it says the same thing and auto disconnects. When I call in and try to get around it, for some reason it says that they don't serve my zip code and disconnects. When I finally got around all of that and got to speak with someone (which felt like an Indian call center guy who taught himself English with a California surfer's accent - very bizarre, but he was nice), he told me that he didn't know when service would be restored because the eta he can see literally just says "date/time."

I feel like there are no techs working. How/why else wouldn't the eta be updated to SOMETHING!? Just tell me that service will restored tomorrow, when people are in to fix it. Not an empty implication that they are actively working on it.

We had severe storms this afternoon. Since 3pm, no internet. Is anyone else experiencing the same?

I received an outage notification. No further updates, though. I called but was unable to speak to an agent.

Every day there are outages in bedstuy. EVERY DAY. What the actual heck is going on over at optimum?

So, I have read these posts about people unable to create a Optimum ID, and repeatedly getting an error message saying, "You can only create an Optimum ID from your home network". So, I tried through both my mobile and laptop while connected to the Optimum Wi-Fi network (no VPNs, nothing). I have been trying to do this for a month now, tried to get live agent but apparently you need to have an Optimum ID to chat with an agent (classic chicken egg problem).

I once got a hold of one of the agents on a call, he said he is looking into it and asked me to hold the call. I did and didn't get response for like 20 minutes. I cut the call (obviously, I have work to do) and didn't get any call back or an email response.

TBH, Optimum you are a big company, and you see people have been having these issues for years now. Why not do something about it? I'm pretty sure if a payment is delayed, you will send emails, contact via phone and all that non-sense first thing in the morning. Why not show this level of proactiveness when customers actually need basic help?

Note: I won't pay any late charges etc. if I'm unable to see my bills and make payments due to your negligence. I'm going to send this same text via email and whatever subreddits I see. I'm just going to spam your inbox. ;)

I'm not sure if this is happening to anyone else, but I switched over to Optimum Fiber last month, and as of a few days ago I'm getting periodic Internet loss every several hours or so. I lose Internet for about 3-7 minutes.

On their website, it says there's currently no outages or anything. This is super frustrating as this is literally only the first month I've used Optimum Fiber.

So I’ve been having trouble with some channels that pixelate, particularly FS1. Only on one TV. Had a tech come a few months ago, changed the cable. Still happening. Another tech coming on Sunday but in the meantime they sent me a Gateway 6 modem but my internet works fine. I assume that won’t help. Tempted to drop cable from them and go all streaming but I guess I’ll see what tech guy does. Not optimistic though.

Any idea why they sent it? Teaser since I mentioned I may drop the cable?

We’ve always had our own modem and router. When ours needed to be replaced, I started renting one from optimum. Our WiFi is now spotty, the tv screen is blurry. No amount of troubleshooting, including talking to them, is helping anything. The router is 20 ft from the tv, no interference.

Will getting our own possibly fix this problem? Are the ones they rent just crap? We live in a 1300 sq ft townhouse.

I got an email saying that my payment was late and that I needed to pay it now. Didn't give me an amount. There was a link to an Optimum payment site, that required me to log in.

But I couldn't. I tried several passwords. Then I changed my password. Tried that one, failed. Reset it again. Failed again. Then I was blocked and told to try again later.

Every day when I try to log in and pay it, I'm told that I'm blocked from signing in. "Later" apparently means "never."

I would call customer support but I've never had a call that didn't take forever to answer a simple question, and usually the question goes unanswered. I'm on hold, switched to other departments, cut off, forced to listen to cellular ads... Getting a simple answer like how much do I owe you is beyond them.

If they cut me off for non-payment, it would be a relief. I've spent hours on the phone with Optimum trying to straighten out billing problems. Every time I think it's okay, the problems come up again.

When I try to switch providers, Optimum doesn't refuse exactly, but they also don't cancel my account. They keep coming up with promises and deals that I don't want. And of course If I did manage to cancel - that's purely hypothetical, as I haven't been successful yet - I would have to take my equipment, get in my car, find parking, and stand in an endless line with other dissatisfied customers

It's impossible to cancel your account, apparently.

I never want to hear from Optimum again. Being their customer is a full-time job. I have no idea if other providers are any better, but I'm ready to give it a try. Once I figure out how to unshackle myself from this octopus.

Sorry for the long post.

A competing company is currently installing fiber in my neighborhood. We were 100% positive that they hit our coax cable that led directly to our house. I get zero service in my home, no cell, text, call, data, nothing. If I'm indoors my phone is in SOS mode and I'm only able to use wifi assist. I went next door and called Optimum to get someone to come out and fix it. After finally getting someone on the phone and explaining what happened they wanted to troubleshoot. It was the whole, do you see a red light on your modem bs and I again told them I wasn't home. I couldn't contact them from my home. I had no way to see if a light was on without the call dropping.

They tell me I need to send them my modem and they will send me a new one. A modem I purchased myself btw. I told them I wasn't going to do that. I needed a tech. This wasn't an equipment issue, this is a buried broken cable issue. The man got a little snippy and told me that they could send a tech but when it showed an issue on my end I would be charged. I told him fine, send it. They soonest they can get someone out here is over a week away.

I then found the man in charge on site for the competing company. They hit another line further down the road. He called optimum himself because the lines aren't marked. Optimum told him that they won't mark the lines. It is easier for them to come back and repair problems than it is to mark them. Is that normal?

We used to have problems fairly frequently when it was Suddenlink but haven't really had any issues since they switched to Optimum.

I can't wait until the competing company gets their work completed. After this crap I will be dropping Optimum so quick.