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r/OPTIMUM

Unexpected $15 "Modem/Gateway" fee added to my bill out of nowhere. Anyone else got this?
▲ 10 r/OPTIMUM

Unexpected $15 "Modem/Gateway" fee added to my bill out of nowhere. Anyone else got this?

Hi, I noticed my bill went up this month because of a new $15.00 "Modem/Gateway" fee that was $0.00 last month. Even with the $5.00 "Internet Equip Cr", my internet total is still $10.00 higher than before.

When I signed up, I was told that the equipment was included in my plan. Why is this $15.00 charge showing up now, and how can I get this recurring equipment fee permanently waived or removed from my account?

u/MeiXiluo — 8 days ago
▲ 4 r/OPTIMUM

Stop calling me

Please stop calling me,

7 times in a 48 hours period, I've already cancelled, I don't want to get service again, I told you already I don't have the equipment

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u/Infamous-Pop-3486 — 7 days ago
▲ 25 r/OPTIMUM+1 crossposts

Psa: beware of optimum

Money hungry company!

Do not use optimum for wifi if you can avoid it. I paid them 2x a month for slow wifi, and when i cancelled, no one notated that i cancelled my service so they continued to bill me. When i called to report that i was paying 2x a month and that they continued to bill me after cancellation not only did they call me a liar but they also told me I still have to pay the bill that they billed me after cancellation. With my new wifi company, i pay half the amount i was for better internet.

reddit.com
u/Jennettispaghetti — 9 days ago
▲ 1 r/OPTIMUM

Repeat charges on Internet at same address

I cancelled my internert service and was charged for the full month. My roommate opened his own account and started a new service but is also charged for the remaining of that month. The same address is charged twice last month. This doesn't make any sense at all.

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u/PaleFloor3170 — 8 days ago