Zero Customer Service
I understand Breeze only communicates via text or email. WTF happens when you absolutely need to speak with a live person? Go to their counter at the airport??
Call me old fashioned, a stick in the mud, or what have you, but I don't like not being able to speak to someone if I need to. For that reason alone I may not fly Breeze all the time. I flew this time because I got the dates I wanted and Nicest for round trip at a very reasonable cost.