I posted my problem yesterday. Official Centurylink responded. I provided them some info and they said they would investigate yesterday afternoon. Since then I have heard nothing. I'm wondering if Official Centurylink is real?
ModeOk42271:30 PM
Hello - I'm having horrible phone issues with Centurylink. Started with ghosted dispatch call June 8 for landline I've had 35 years. I was told to switch to connected voice air-line. Set it up and can't receive any incoming calls. I've spent at least 6+ hours speaking to various account specialists and IT the last 2 days. I was on hold for a connected voice spec. just now and they hung up on me. I've been told multiple stories. First, they disconnected my old line before the new line was activated. They would have to force port my number to the new line. It would be done in 1-2 hours (6/24 midday). They still noted a fast busy last evening and said it could take 24 hours for the port to take effect. This morning 6/25 they still get a fast busy. Then I'm told they have a 'backlog' and it may be 6/30 before I can receive any calls! They keep changing their stories and this is ridiculous. I'm a senior (77) but that doesn't matter. I have to 'wait in line'. Yesterday I was told my porting was escalated. Having to wait in line for a week is not escalation. I'm in Colorado. Also, the website and automated phone system still says I have an open dispatch ticket although they cancelled the 6/8 appt. Can't remove it. Someone from a spec. team must do it?! Please can anyone provide real management contacts or other ways I can obtain help with this problem?