r/centurylink

Hoping to get some help since I can't talk to a person on the phone over the weekend.

I moved into an apartment and inherited a century link account with a C3000Z modem/router. It has been having some trouble with dropped connections and such recently so I purchased a used C4000LZ to replace it. I plugged the C4000LZ into the DSL line but the DSL light would not come on. I went ahead and continued attempting to connect it by entering the PPP username/password and it saved all the settings. I let it sit for about 15 minutes after hitting apply and then rebooted the router and let it sit again but still no DSL light and the light on the front continued to blink blue. I then reset the unit using the reset button and re did the steps above to no change in the status of the lights. Any advice?

edit: the current c3000z has no issues with the dsl line, I can plug it in and it comes right back online so I don't think the issue is with the wall jack or connection to the house.

No home internet for my fiber service completely down. Centurylink customer service says we’re serviced by ATT now, ATT says they don’t service my area. Quantum’s website isn’t working, so can’t enroll through them.

What a mess. Who cancels your internet service with NO NOTICE and says sorry we no longer do internet for your home?

Edit: sorry for the bad English, I was irritated after 2 hours of phone calls.

Resolution: I’m stuck going with either quantum or T Mobile. Obviously I chose T Mobile because who would do business with a company after all this.

No, I did not get any notice and neither did anyone else in my neighborhood. I also filed an FCC complaint, not sure if that will help but I have to vent my grievances somewhere.

Also, don’t bother messaging the Centurylink support team here. It was a total waste of time.

Edit 2: Service is back on. No one is talking to me from Centurylink. I guess I’m happy to have internet until I switch providers.