r/centurylink

So Centurylink won't do anything because I should have been merged in the AT&T deal. AT&T won't do anything because my account didn't get merged. Centurylink says legally they can't come out but yet I still pay them for service. AT&T says I have to do a new install because they don't recognize my account and that will be over 2 weeks out. So I'm screwed and they really don't give a shit. They say they will refund the time my service is down, I'm sure that will be a battle. In the meantime, since I have people working from home, I have to buy more hours for hot spots to keep the people in my house working. Google isn't in my area yet, and COX isn't any better. Corporations are still having the fuck you attitude as long as they get your money.

Yesterday had a lightning strike on backyard neighbors tree. My internet box is about 20 feet from that tree along with an old phone box and another cable box. The old phone box was smoking for a bit. Now my DSL lines are red on the modem. I realize this is a holiday weekend but I tried to call to get a service request for Monday. This customer service is horrible. The only thing they will tell me is my service was part of the buy out with AT&T. They won't even listen to what happened with my service. I'm told I have to change service to AT&T, AT&T says I don't have an account so they won't look into it. WTF.

So I manage my grandmother’s finances and general affairs, and CenturyLink has been… a process.

They just ran fiber down her street and are offering all these senior discounts, so I started looking at switching her over. Right now she’s paying about $40 for DSL internet and another $40 for a POTS landline. Pretty standard setup.

I called CenturyLink to ask a simple question: if we drop the internet, what would the phone line cost on its own? They basically told me they don’t know. Said we wouldn’t know until after I cancel. Which… makes zero sense. I also tried to ask about porting the number out, same thing—no clear answer, no real guidance, just a lot of “you’ll find out after.”

It’s just wild how little clarity there is for something this basic, especially for older customers. Meanwhile, it feels like everyone on her street is already switching over to the new fiber provider.

We’ve got an install scheduled at our house in two weeks with the new fiber company, and honestly it can’t come soon enough. Bye bye CenturyLink

No internet at home for 3 days now

My Internet connection has been down four days now as a MIGRATION FROM CenturyLink to Quantum has failed.

I have a legacy Calix 711GE ONT on the side of the house. For over eight hours a tech and then lead tech tried to get several SmartNID (like the C6500XK) to connect. Each one stalled at a flashing blue light and no IP assignment.

As a last resort the lead tech reconnected my router directly to the Calix 711GE. This allows me to connect to Quantum's walled garden (website) but not to the internet. Configuring VLAN 201 on my router it fails to get an IP completely.

I work from home and as of now it looks like I may have to jump to a different provider. The CenturyLink fiber connection was stable for over eight years (other than the ONT being replaced once).

Is this normal? Quantum takes over and legacy CenturyLink Fiber customers are abandoned?

So a week ago the WiFi in my house just dropped. Ethernet went down and when it came back only the Ethernet worked. I have reset my devices as we are using century link with the quantum fiber smart NiD thing.

Called support and they said there was a partial outage in the area and that they were working on it. When I troubleshoot through my IP address the only things that fail are the DNS resolve and DNS #1 and #2.

Three days ago my Alexa was somehow able to connect as well as my home security system. WiFi doesn’t show up on phones or television however even after “forget this device/network” was done on both.

Is anyone else experiencing this or have work around? It’s fine working from home off Ethernet but I need WiFi to transfer audio files for my job.

Please I would like to know why I can't get in the website on my Quantum fiber? I can get in the website on my T-Mobile.

https://reddit.com/link/1uifdud/video/zlw92dnsp4ah1/player

A few times on this subreddit, like many others, I've complained about CL's services. Two days ago I noticed my DSL was out. It was out for over 12 hours I think, when I mentioned it elsewhere on here. The light was continuously amber. I have been all paid up and my service wasn't disconnected. The DSL being off was due obviously to some other issue. I was disgruntled, naturally.

This morning I noticed it the DSL was back on, and consistent.

I also discovered that my dial tone is back 100%.

Now, I'm not going to go crazy saying CL is the best thing since buttered bread, but when they fix something, I'll give them some props. I'm using CL as I type this -- my AT&T Air often is intermittent during the daytime.

I know there are people at CL, or people who work for them, that do care about the services. Others probably are frustrated with the disintegrating infrastructure. I won't sugar coat anything, but when things work right I will give them props for that.

Landline phone has not worked for almost 3 weeks. Noisy line, no dial tone. Took a week from when I first requested a repair ticket for the first available date which was a Friday. Tech didn’t show up, rescheduled for the following Monday, that was also a no show. Picked the next soonest date which is Monday. Then found a customer service number and called it and a live agent answered right away. She proceeded to tell me that the approx $130 per month we’ve been paying is way more than it should be. You have to call in yearly or so to get them to knock the price down or they’ll automatically overcharge. Then says they’re short handed on techs and there’s no guarantee one will show up. Started the process of sending a box that will run off cellular towers which needs to be plugged in to electrical power. Is this what we’re left with? I’m not convinced that this new system is better than a landline if they would repair it.

There is a CL branded thing in a customer's closet, about 4 feet tall, maybe 12" wide. Some sort of router?

https://preview.redd.it/6auqv8ilih9h1.jpg?width=3000&format=pjpg&auto=webp&s=1d16e2395d1d204b59e94f69525193342d77a610

here it is

ModeOk42271:30 PM

Hello - I'm having horrible phone issues with Centurylink. Started with ghosted dispatch call June 8 for landline I've had 35 years. I was told to switch to connected voice air-line. Set it up and can't receive any incoming calls. I've spent at least 6+ hours speaking to various account specialists and IT the last 2 days. I was on hold for a connected voice spec. just now and they hung up on me. I've been told multiple stories. First, they disconnected my old line before the new line was activated. They would have to force port my number to the new line. It would be done in 1-2 hours (6/24 midday). They still noted a fast busy last evening and said it could take 24 hours for the port to take effect. This morning 6/25 they still get a fast busy. Then I'm told they have a 'backlog' and it may be 6/30 before I can receive any calls! They keep changing their stories and this is ridiculous. I'm a senior (77) but that doesn't matter. I have to 'wait in line'. Yesterday I was told my porting was escalated. Having to wait in line for a week is not escalation. I'm in Colorado. Also, the website and automated phone system still says I have an open dispatch ticket although they cancelled the 6/8 appt. Can't remove it. Someone from a spec. team must do it?! Please can anyone provide real management contacts or other ways I can obtain help with this problem?

last week ordered new service for 940mbps. said would install this past monday.

monday comes tech shows up spends over two hours mostly just trying to get service turned on. wouldn’t let us set up our own modem or router mesh system. did a speed test and left. didn’t see the speed test results. get texts and emails that night about rescheduling install.

tuesday morning wake up no internet. online account says install never happened asks me to reschedule. try calling say multiple times what the problem is each time it tries to get me to reschedule the install that already happened. finally get a person tell person fiber was installed not working atm. person apologizes for tech not having come asks me to reschedule. i said again more frustratedly that tech DID come, install DID happen. rep says the tech didn’t finish the job would come out Wednesday morning. i get to work late. still getting texts about rescheduling install after this.

wednesday work from home in morning wait for tech. nothing. account still asking me to reschedule. online chat with bot that doesn’t understand. finally get a person who says the tech was scheduled for thursday not wednesday. go to work continue to get texts asking me to reschedule install.

thursday morning wake up, internet working slowly. speed test said 340 mbps far below the 940 i paid for. sign into account which still says has not been installed tech coming today between 8 and 5pm. haven’t received any texts confirming appointment. 2:30 no change, no rep. no clue what is going on, or if a tech needs to come, or why so slow, or if i can change out to my router which is far superior to the one they installed on monday.

do i cancel and go crawling back to the company i dropped last week?

On my UDMP the Internet connection data is now showing a Logo of a stylized "E".

I had CenturyLink for the last 9 years. Insanely reliable. I think my IP changed a handful of times in 10 years, usually related to a storm. Quantum purchases it, and it just goes absolutely to trash. Our entire nation should already be embarrassed by the poor internet service we have. But to add insult to injury, the customer service is an absolute joke. Their lost password function does not even work, despite getting the bills to the same email. Their app is trash and does NOTHING useful. I assume if you are on their hardware it does something, but why in God's name would I trust the hardware of a company that can't even maintain reliable service? You can't even manage your own subscription in their app. I could vibe-code a better customer service app in 1 prompt.

What's even more insane is that there really is no other provider in Portland than Comcast, and the last time we had them their bandwidth limits were a total joke for a house full of kids. Now my IoT devices try and push out more than their bandwidth.

Anyway, mostly this is a vent since clearly leaving a review does nothing, because they know they monopolize the market and people have no other choices. AT&T, for a company that serves shareholders, you suck at doing that.

Just venting because I've never had so much trouble with an internet provider. I'm guessing all of the issues are also due to the AT&T change or quantum fiber forced upgrade or whatever.

But due to "wire damage" or a "cut wire" or something, service has apparently been out in my area since last Wednesday. We had a tech come out Friday and they realized they couldn't install b/c the actual wires was damaged or something and that needed to be fixed first. And that was scheduled for Monday morning. Come Monday morning, it's now due to be fixed Tuesday morning at like 5am. And then Tuesday at 10pm. And now it's Tuesday night and it's "sometime w/in 24 hours"

which honestly wouldn't be surprised if it turned into another "w/in 24 hours" tomorrow.

we both work from home and we've almost used up all of our mobile hotspot data because we've been without internet for ONE WEEK now, despite escalating multiple times. What the actual heck is going on?

Praying it'll actually be fixed soon b/c wtf it's been one week??? (and supposedly not just us but our whole area).

Not sure if this is something that's just been happening in my area or if it's bigger. Almost everyday starting on the 19th we've had big internet outages. The first time it was out for about 12 hours starting somewhere around 2:30am or so. Then it was out for 3 hours the next day or so, I believe it was 6:30am to 9:30am. Then it went out again another day at about 10:50pm I think. I fell asleep so I'm not sure how long it was out for that time. Yesterday it went out at 6:30pm or so and didn't come back until 8:30am today.

I live in the Duluth, MN area. We've never had back to back lengthy outages like this before. Usually it's one just once in a while or so, like a couple times a year and then that's it. That stuff I know is likely maintenance but if these back to back long outages are just maintenance it must be an awful lot of it, more than normal.

Any ideas what's going on? Or is anyone else experiencing something similar right now?

Thanks in advance.

My internet went out around Thursday for about 5 minutes. When it came back the dsl line status was poor. I rebooted the router and the line went back to good, the next morning its back to being poor again. Same thing has been happening every morning where I have to reboot to make it go back to good again. Speeds also cap at a lower speed than before but working. Does this require a technician to come out?