r/centurylink

Anyone use or tried this?: Customer Advocacy Group Lumen

I was told that they are on a website somewhere but I have no idea where and would be completely surprised if CL had such a reasonable thing....

It's like varying between working and not working but can't keep a stable signal. What the hell?!?

Last week my WiFi router was out for an entire week from Friday to Friday. A technician came by to give us a new router C3000 which was older than our 4000. We used that old one but I found another 4000 online for cheap because we need this one for WiFi to reach certain places. The day after putting in the new 4000 router the WiFi went back down after only being back up for 3 days total and just one afternoon with the new 4000 router. I trouble shooted it online and it said there were no outages. The only thing it talked about was that new router I just put back in and how it’s too good since we’re only using 50MB/s out of its 140 maximum. Just find it weird any time we use a WiFi 6 router ours just so happens to go out of service. Anyone else have these problems? I also might just think they are trying to force us to switch because we’re grandfathered in so they are forced to keep us connected after not supporting our area with new installs for some time.

CenturyLink is discontinuing "legacy voice service" to my area and substituting this "Airline" device they send me, which has one phone and one ethernet port. No mention of fiber optic service or what happens to it. I first got this through CenturyLink and they outsourced me to Lumina.

Does this affect my fiber? I could care less about the land-line phone, but Internet is crucial.

Anybody else in this situation had any luck? I have a separate router and wifi antenna tower. Airline is no help here.

Appointment Missed (Order/Ticket Number: DPVPARKER1785852467)
We apologize that we missed your appointment.

Cancelled - August 03, 2026
Order/Ticket Number: 0473930

No service for 14 days. No explanation. No Communication.

This is a landline. Can you imagine the problems if you had internet with them?!

Moved into my first place a month ago and internet worked fine, surprisingly decent speed. Then a couple weeks later its been getting slower and slower or I lose connection. I'm even using an ethernet cable and the internet is still chugging lol.

Appointment Missed (Order/Ticket Number: DPVPARKER1785852467)
We apologize that we missed your appointment.

Cancelled - August 03, 2026
Order/Ticket Number: 0473930

No service for 14 days. No explanation. No Communication.

This is a landline. Can you imagine the problems if you had internet with them?!

Worst internet service i have ever paid for

Internet has been down all day and can't get it working. Tried to get into account but it won't show my active account will only show inactive one from about 10 years ago. Called customer support and was told to call back in 24 hours and maybe they could help me then. Something about their internal tools not working but wouldn't describe it further. Anybody else having this problem?

What an absolute joke of a company.

EDIT: To be clear, when the tech plugged me back in the last time, it was into a different port.

EDIT 2: I can also get to the Quantum Website, log in, check my balance, see my appointment and everything. Also centurylink.com and lumen.com work fine and quest.net gave a funny dns response. But only there, and Reddit.

EDIT 3. After I discovered you could get to Centrylink.com, I called them back. It took FOREVER to convince them my port isn't in service, but they're convinced after a very slow speed test. But they said they still have to send someone out, but they'll escalate it.

I have an office on the 10th floor in tower #2 in a twin tower office building property. They have two different addresses. I had my service installed on July 8th, and it worked fine. There is fiber to the building(s) and ethernet from routers in basement telecom rooms to the offices. I disconnected all the Quantum equipment, set it aside, and installed my own Edgerouter setting VLAN 201. Works great.

Mid-day on July 24th, my service stopped. Link light on my router, no DHCP response, no service. Called tech support, they roll a truck on the 30th!!! I have a business account with no service for 6 days. Guy gets here and looks around. Each floor has an intermediary connection, a repeater or some sort so my link light is always on. In the basement telecom room, I was disconnected. He couldn't explain why, but it looked like someone unplugged me, probably another tech by mistake. He simply plugged me back in.

August 11th, my internet goes out again. Same symptoms. I remember what the last guy said about me getting unplugged, so I immediately run down stairs and I see a Quantum truck. I go running around the building looking for him, but I catch him as he's in is truck pulling off. I told him my internet went out and I think he unplugged me. I could tell by his reaction, he knew what I was talking about, but he had to go to another scheduled call but he would return. He actually did return.

He looked around, couldn't figure out where things were supposed to be until he finally decided to look up my account and saw that in the system, I was assigned to a port in tower #1, not tower #2, which, in tower 2, caused a port conflict. Turns out, when someone on floor 5 ordered service, they unplugged me from that port. I complained, they plugged me in, and unplugged the lady on floor 5. She complained, and they came out and unplugged me, and plugged her back in, that's when I caught him.

He plugs me back in (EDIT: a different port) in the basement, and as he gets to my office to check on me, I have an IP address, I can ping stuff, and I bring up my Reddit tab (I almost always have Reddit up, it happened to be the tab I checked), and he's on the phone with an admin. Admin really wants to get off the phone and the tech is on an unscheduled call, he needs to go. Things at first glance appear to be working, so I let the tech leave. But as soon as he leaves, I realize Reddit came up, but nothing else is. I figured whatever's wrong at this point, it can be handled with a phone call.

Now, this is where I am;

I have an IP address. I can ping practically everything and anything, including my own vps servers on port 80, but NOTHING will connect on ssh, https, wireguard, nothing. Nothing else works... except REDDIT! I can browse Reddit all day. Now, at this point, my wager is that while I'm on an "active" port, the service is not active and set to some sort of test VLAN, where theoretically, a tech could plug in, ping some things, make sure a website works, and check a box that everything works on that port. I also had ChatGPT write up a Powershell script to diagnose the issue. It concluded;

```

The diagnostics pretty conclusively rule out DNS, MTU, IPv6, my router, and my computer.

- DNS resolves normally through both 1.1.1.1 and 8.8.8.8.

- ICMP works. I can ping Google, YouTube, ChatGPT, my VPS, etc., generally with 0% packet loss.

- Full 1500-byte packets pass with DF set, so this isn't an MTU/path-MTU issue.

- Reddit/Fastly accepts TCP/443 connections and HTTPS works normally.

- But TCP/443 connections to Google, Gmail, YouTube, Microsoft, OpenAI/ChatGPT, Cloudflare and many other destinations time out before the TCP handshake completes.

- My own VPS behaves the same way: ICMP reaches it, but TCP connections to a known listening service fail.

- The exact same behavior occurs with my EdgeRouter completely removed and my computer connected directly to Quantum's equipment.

```

So this is not a browser/cache/DNS problem. There is basic IP connectivity, but TCP traffic is being selectively blackholed somewhere upstream.

I plug all their equipment back in (same problem) and I call tech support. I'm on the phone for about 90 minutes, first to explain what happened, and to try and get the person on the phone to understand that I understand what I'm talking about and we need to talk to someone else. They talk to someone else and, of course, all their diagnostics are all just pings and shit on port 80 to my hardware. "It's showing it works on our end..." and she wanted to end the discussion there and blame it on a browser issue or some cache cleaning or something. And the person they called said the same thing, they can reach my equipment so there must not be anything wrong. toward the end of the call, support gave me C-VLAN 45 / S-VLAN 2804, which makes me wonder whether the port they moved me to has the wrong VLAN/service mapping, ACL, or subscriber profile. I reminded her that I'm not on my equipment but I'm on theirs, and where do I put that in the config for their hardware? I argued until they decided to send a tech out. I have to wait till August17th for a tech to come out and probably call an admin to fix the issue.

Between July 8th and the scheduled repair date, my internet will have been out for almost 14 days out of 40days. On a business account. I've been dead in the water for too long, I can't get anything done. 70% uptime.

Below is a pdf report on DSL/copper and retirement news.

https://drive.google.com/file/d/1f3z7AED2IUesjnk0qlfZflrfkFOTLwGi/view?usp=sharing

so almost 2 days ago my house experienced a power outage which turned my internet off. It would not turn back on even after rebooting it myself so called for a technician to fix the problem and I simply got told they fixed it just to find out I still have no internet… does anyone have any idea what the problem might be?? I’ve never had issues with my internet going out and this would be the first; my modem has simply been on with a solid red light for almost a few days now… my phone service is not the best so I have been really suffering without my internet.

Anyone ever actually speak to a Century Link customer service LOCAL US person by phone?
How did you manage that?

Everything about this company appears broken. Their Outage Portal is "experiencing technical difficulties". LOL

The ETR (Estimated Time to Resolution) was missed. No outage is listed publicly.

I only have Copper Landline with them and have since the 80's several companies ago. It has been broken 1 week now. It would be totally impossible to do something important like an 'Internet Connection' under these circumstances.

I’ve been a long time loyal customer despite all the BS, so to have my services randomly blocked out of nowhere and their CenturyLink dismissing me and telling me there isn’t anything that they can do without someone coming here, but then also telling me there isn’t anything they can do because of the migration and that’ll I need to call Quantum, who I haven’t been enrolled with yet and was advised that my the transition would be easy…which is not.

They have no one available for almost 3 weeks and I work from home. When I explained the issue to the lady with Quantum, she even assured me that this issue shouldn’t have happened and I still had time to transition while not losing service.

I ended up getting Xfinity and I’m able to set up myself tomorrow, but the guy there even mentioned I wasn’t the only one experiencing this issue with CenturyLink.

Should I stay with Xfinity or go to Quantum?

****

Update:
Strike 1 for Xfinity.
I received my modem this evening via delivery…and no plug or coax was included!
How am I supposed to set up?

Anyone ever actually speak to a Century Link customer service LOCAL US person by phone?
How did you manage that?

Everything about this company appears broken. Their Outage Portal is "experiencing technical difficulties". LOL

The ETR (Estimated Time to Resolultion) was missed. No outage is listed publically.

I only have Copper Landline with them and have since the 80's several companies ago. It has been broken 1 week now. It would be totally impossible to do something important like an 'Internet Connection' under these circumstances.

Hi everyone, looking for help from an Official CenturyLink Employee to unblock a stuck internal migration order. Timeline: - July 11: Received letter stating "My Legacy Voice Service" (old Qwest copper line) terminates on/after August 24, 2026. - July 11: Ordered Connected Voice Adapter with Air-Line. - July 21: Received and hooked up the adapter with a new Vtech handset. - July 24 - Present: Calling support repeatedly due to a partial/split port. Current Status: - Outbound calling works perfectly on the new Air-Line adapter. - Inbound calls DO NOT ring on the new adapter. They still ring exclusively on the old copper wall jack. - Standard phone support agents say it is a "porting issue" but cannot find the specific Service Order Code to manually push it through. Since my cutoff date is August 24, I am terrified of losing my phone number completely when the copper line goes dark. I have my 9-digit account number ready. Can an automated order specialist or LNP tier-3 agent please private message me to manually clear this routing lock? Thank you!

I won't get into the Twilight zone episode I've been living in with Century Link the past month. Suffice it to say they have left their landline customers without service for weeks. I schedule 3 technicians to fix the problem and no one ever came out. I cancelled the internet with them, and I'm in the process of transferring the landline number that I have had for 30 years to my cell phone. That has been another Twilight Zone Episode on its own. Still waiting after a week for that port transfer. Their customer service is terrible. I spent hours (12 or more) on hold, getting disconnected etc. Please stand up for consumer rights and file complaints now.

No internet for days now and downdector is reporting problems.

Can somebody explain why it's taken a week now to do a simple phone number transfer from CenturyLink residential plan that's been canceled to T-Mobile?

T-Mobile is requesting a pin of some sort for the number that is still available, and CenturyLink is telling us and them after hours and hours on the phone with both parties that there's no such thing as a transfer pin? Can anybody put some insight on what this transfer pin would be and is there one in the first place? I really need this phone line working as I'm an Electrical contractor that primarily does service work. I don't know how much business has already been lost in the past week due to CenturyLink not getting T-Mobile what they need.

Maybe someone can put me in the right direction possibly?

Edit: it has now been almost 3 weeks since we have not had our number working. I have hundreds of business cards with only this number on them. We are missing so much work that it's become unbelievable. I'm almost ready to talk to an attorney to see if there's anything I can do about getting my losses back.