Missing Payment
Did a credit card bill pay of $2k on the 8th that was successfully deposited by neobanc but didn’t show up in my payments. I think I was off by $25 (the amount of cash back I had intended to apply but failed to) or something. Someone responded on the weekend pointing out the payment was short the $25.xx and instructed me to do a top up. I did and it showed up. She told me it would show up after the weekend and it hasn’t as of writing. Since then she mentioned it was fine now and should be there now and even that the payment was going out on Wednesday the 12. It’s not on there , it’s not pending, and while I’m confident it’ll work itself out , really not satisfied with their support chat feature.
Update: Neobanc app notification announced the payment was sent but still no sign of it anywhere on website or app. Like it never happened—not pending, processing , received or otherwise. No payment and no status.