u/More_Ad5650

I hired around 30 people for my teams. My team is in Toronto and extremely diverse in background. It's a 2 year contract position with options to convert to full time afterwards. The pay is mediocre compared to the US but giving our industry it's the market rate.

I have 4 Indians (not the native kind) that joined. During the interview they're extremely competent and professional and very eager to work.

But once the job started they were extremely inflexible, hard to reach, and also want to complain about me. A lot of these things are out of my control and I cannot give special accommodation, like scheduling and small changes in work scope and how to do the job. And it's not even extra hours or work on their part.

I've worked their position before this, so I don't think I'm asking anything unrealistic or demanding.

They go from 0 to 100 and become very verbally aggressive when things don't go their way.

Is it weird for an employee to ask his or her manager for their manager's contact to complain to? I just had one that ask for my manager contact to complain about me, it's literally worded like that in an email. I'd never do that as an employee.

Should I explain the situation to my manager and send all communication to him? Or just deal with it and keep on trying to communicate with them. I even apologized to them and explained how the operation works.

It's so fucking exhausting and seriously sucks. Is it a cultural thing? Can someone give me an idea how I should handle this as a manager?

For the 4 Indians I hired, 2 of them are extremely demanding. One is okay but inflexible. One is like everyone else, just doing his work.

I try to think of it just as a job and not let it affect me too much, but we are just starting the project and I'm already having anxiety talking to these three.

It's mentally exhausting and I really wish they would just quit at this point, but that's impossible because I don't have the authority to fire people.

I feel like a failure and I kind of wish I never got this role.