Issues with smart meter and massive increase in bill-any similar experiences?
I received my latest bill earlier and it said the meter reading was estimated. This is despite being told several times by British Gas customer service that I didn’t need to provide readings as the meter would do that.
I spoke on the web chat with someone who said they’d raise it as it sounded like a fault but told me to take a reading in the meantime.
I tried to enter this reading in the app but was told it was too high, as it was miles off their estimated readings. Went back to the webcast to ask if I was misreading it where a new customer service rep immediately entered it and produced an updated bill that was 200% more expensive. I’ve now gone from £40 odd credit in my account to owing them £1400 plus.
Has anyone had any similar experiences? Someone is looking into whether the previous readings from previous occupants weren’t reset properly but I won’t hear anything till Monday so slightly panicking about this huge increase in the bill.
I only moved in at the end of June and live alone so I don’t know how I’ve spent so much on energy in such a short span of time.
Anyone else come across issues with the rate not being reset? They’ve already confirmed there’s something not working with the meter and are looking into it but I’m terrified I owe them so much. Guess I’m looking for some reassurance as it’s a Saturday and I won’t hear anything till Monday at the earliest.
Customer service has not been particularly helpful overall and reading other experiences makes me think I should get out while I can.