u/MostFunny5707

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Hi r/koho

Please explain why I have now waited 24 hours for an answer of why my cover funds aren't spendable or withdrawals aren't working just 24 hours after regaining access to my account lock out of 38 days!

Many hours later she then canceled my cover subscription, great! Now maybe I could renew it and use those funds for a bill I specifically mentioned I needed to pay yesterday.

She then tells me afterwards, I'll have to pay the fee again. The fee I already paid for July for my inactive account or the fee I already paid for August you just cancelled? Pardon?

I kindly asked for the fee to be waived after she apologized for not explaining that would happen, after paying for it in July and Augusts still active payment.

Locked out for 38 days. 24 plus hours waiting for your staff to fix an internal issue.

As much as I appreciate you fixing the first issue being locked out, this is again unacceptable not even 24 hours later I'm waiting another 24 hours.

Might not seem like much to you, but it is to me.

An e transfer was deposited into my r/koho account on July 3rd. The sender has since asked their bank to recover those funds claiming they never sent the transfer. Now my account has been inaccessible for 38 days. 38 days without groceries, 38 days without gas. 38 days without financial security. My own money, my hard earned money is frozen well beyond the e transfer amount in question. This is unacceptable and irrational honestly.

I was asked to contact the sender and question why they want this money back.

So I did.

The sender denied ever asking their bank to retrieve the funds.

KOHO then asked for a statement from the sender's bank confirming the sender did not ask for the money back. The sender's bank complied.

KOHO stated very clearly once they get confirmation that there is no hold or no requirement to retrieve said funds from their bank they will unlock my account.

KOHO has yet to make my account accessible to me and explain why the delay in doing so.

The atrocious customer service I've received, or lack there of, in the past month I've been dealing with them is unacceptable. Even tho I pay for an everything plan which includes hell through their phone line, I've been hung up on a total of 4 times and told to exclusively email.

So I did.

To which each time I've sent a chat message, a few different 'people' with the same generic messages -

"Allow me to review your previous chat"

"I've stepped in for my colleague"

Nothing was getting resolved.

I've had to evacuate my town due to wild fires with limited resources. I have very little gas and almost no food left. This is turning into a life threatening situation KOHO. 38 days with uncertainty. 38 days with holding my money for something that doesn't exist in my eyes is fraud or at the very least theft.

I've seen a few posts having similar issues with KOHO and I figured I would warn anyone looking to get an account with KOHO to only use it as a secondary account given they've done this multiple times to multiple people.

So, I need answers u/KOHO\_Official but first I need my money immediately.

u/KOHO\_Official