Taking weeks to assess for a total loss, normal?
My car was hit in July in Southern California. I have dash cams, so the initial fault was very easy to figure out, and initially damages were estimated and I brought it to the recommended repair shop. While at the repair shop, their estimates were higher than Progressive’s, and Progressive decided it was likely a total loss, so I got my personal belongings and agreed for them to pick up the car for assessment. That was at the beginning of the month, so it’s been nearing 3 weeks. I’ve contacted my insurance agent on my side of the claim multiple times throughout, but he keeps letting me know he’s reached out to the other side (who is at fault) for updates, but hasn’t heard back. The car assessment is listed as pending. I’ve also had a rental this entire time on their dime, so I’m surprised they aren’t wrapping this up faster.
Is this a normal process? Should I be concerned that something else has happened to my car while being moved? I never even received confirmation it was totaled in the first place, just that they suspected as such and needed to assess it to confirm. I’ve gotten no other follow ups, am not sure where my car is located currently. I have travel coming up and am concerned that if they get back to me while I’m gone, I won’t be able to return the rental car in the allotted time frame and they’ll try to charge me for the extra time.
Any advice or thoughts would be helpful. Thanks.