u/MrRibcage

I made a bunch of payments during the 2% promo last week. Two of my payments never showed up on Neobanc's end, so I contacted support to report the issue. I provided multiple sets of proof that the e-transfers were deposited by Zum Rails, one of their payment processors, but was told that Zum has no record of the transactions and that I need to wait for the e-transfers to settle. When I received the last communication from Neobanc support telling me the e-transfers hadn't been deposited by Zum yet since there's no record on their end, I responded explaining how that wasn't the case. That was sent last Wednesday. It's been nearly a week (3 business days) and I have nearly 17 hundred dollars in limbo with no communication. Since emails have gone dark, I'm hoping someone at Neobanc sees this post and can give me any sort of update on the situation.

EDIT: The CTO has since reached out and swiftly resolved the issue. I still need to double check my ledger when I get home but I think everything's settled at this point.

EDIT 2: I double checked all the transactions and everything adds up. And one of the lost transactions actually went through automatically at 2%! The other one hasn't reappeared in my transaction list so I guess that one won't be happening, but it is what it is; I'm just glad my funds weren't completely lost.

I reached out to Neobanc support to ask about which MCCs they currently use for their payments. The response was as follows:

>Neobanc uses a single MCC for all payments processed through us — MCC 6513 (Real Estate Agents and Managers). This applies across the board: rent, bills, mortgage, tuition, CRA payments, property tax, everything. There is no variation by payee or payment type.

According to support, this is what they currently use with their processor, but they could always change that in the future. This differs from Chexy, who uses a different MCC for each payee that reflects the type of payment being made.

I also noted while I was discussing with support that the app shows a unique identifier underneath each payee, and how it might be useful if they ever decide to code each payee categorically to note the MCC that will be used.

Not much else to say, just figured this info might be useful for a lot of the churners in this sub. If you're using the BNS MVI+ card, don't use it with Neobanc past Oct. 22 because it definitely won't get 4%. I'm still happy continuing to use Neobanc for my CC payments, and maybe more in the future depending on how everything ends up being handled both by Neobanc and the CC providers.