Dog in the yard. What would you have done?
Awhile ago I was doing a delivery on an XL route. There was a dog in the yard barking but the customer received an automated text about five minutes beforehand asking to put their dog away. I was being nice and decided to give them a call. The customer themselves weren’t home but “someone else” was and they said “someone else” will put the dog away for a safe delivery…even though they also told me they saw the text. Why the delay?! Other dude came out after about two minutes after my call which took way too long in my opinion.
This was in my earlier days so I’m not sure how much power the customer has to be able to complain given that they picked up the phone.
What’s your mindset when you come across situations like this? Amazon is really on us drivers about our pacing after all. And customers are really delusional thinking we can wait 2 minutes, 5 minutes, even 10 minutes sometimes. They don’t know what we go through throughout the day.
If I knew how we as drivers could defend ourselves in situations like this, I feel like I would have just skipped it since this customer turned out to be a waste of my time.
I’m also not sure how recording our phone calls go are they always recorded by default?
TLDR: How far are we as drivers able to take things to speed up our deliveries when customers slow us down?