u/Murries-333

I bought this toaster. It wasn't expensive, but I only needed it to toast bread. Seems fair enough. The machine smokes and burns after 10 seconds. Absolutely a faulty electrical part. There are no crumbs or even food in it. When I contacted customer service, they said they'd replace it as long as I PAID THE SHIPPING FEE! $12.49. The audacity to make someone pay for a piece of junk that set off my smoke alarm in unconscionable. I'm trying to attach a video but maybe I can get a screenshot. Anyone else have issues with this company? Thanks.