Sri Lanka Travel Agent Took Our Money, Promised the Trip Was Happening, Then Completely Ghosted Us — Now Even the Refund Is Missing
I'm posting this because a group of us a completely stuck and honestly furious, and we advice on what steps we can take.
We were supposed to travel to Sri Lanka on 22 August 2026 through d trave
agent.
People started making payments in June.
One ₹10,000 indian ruppee for the land package. Other people paid significantly more for land + flight packages:
Couple - 50,000
Couple - 66,000
Solo traveller - ₹27,000
Solo traveller - 35,000
And several other people paid different amounts according to the state they were travelling from.
The payments from people in India were made through Google Pay/UPI and bank transfers to people/accounts based in India, who were apparently handling the Indian-side collections and were supposed to transfer the money to the Sri ankan agent.
o we have transaction records and payment trails.
round 20 days ago, we all started asking for the flight tickets over groups & dm, he's responding to no one. Then, on a single message he mentioned-
would be is would be shared soon (no it'd b shared).
then NOTHING.
Days and days of trying to contact him. Calls, whatsApp messages, Group messages, Individual messages. No respon
We kept trying to reach him because the travel date was getting closer and closer, and people understandably wanted confirmation that their their visas, flights and arrangements were actually sorted
But we were basically talking to a wall.
After getting no proper response for days despite his previous assurance that the trip was definitely appening, people understandably started getting nappening, people understandably stal worried and began requesting refunds.
Some of us formally requested refunds by email as well.
And this is when he finally responded saying that the refund would be credited within 14 days. We have been asking for a transaction ID, refund receipt, proof that the refund was actually initiated. receipt, proof that the refund was actually initiated, or literally any evidence that our money is being returned. Again. NOTHING.